Account Manager Fulfillment
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
AnAccount Manageris responsible for nurturing relationships with clients understanding their needs and ensuring efficient delivery of fulfillment services. Act as a liaison between the client and the company handling inquiries addressing concerns upselling products or services and managing a portfolio of accounts to ensure client satisfaction and retention. Strong communication negotiation and organizational skills are vital for success in this role.
Main Duties
- Manage the end to end onboarding of newly acquired shippers by the Sales team
- Building and maintaining relationships with clients understanding their needs and ensuring satisfaction
- Managing client accounts overseeing orders ensuring timely fulfillment and dispatch and resolving any issues or discrepancies
- Serving as the primary point of contact between the client and internal teams relaying information and ensuring smooth coordination
- Addressing client concerns or challenges related to fulfillment logistics and overall service delivery
- Identifying opportunities for upselling additional services or products to existing clients and expanding the scope of services provided
- Monitoring key performance indicators (KPIs) related to account fulfillment and proposing improvements to enhance efficiency and client satisfaction.
Qualifications
- A graduate of Bachelors degree in Business Management Economics Management Engineering or any business related courses
- Analytical Marketing Presentation and interpersonal skills
- At least 5 year(s) of working experience in the related field specifically in Account Management Stakeholder Management Client Coordination
- Background in e-commerce logistics supply chain and fulfilment solutions
- With relevant product or industry knowledge
- Proficient in Microsoft Office Suite
- Positive with a can-do attitude
- Open to client visit or outside office meeting when necessary
Submit a job application
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
