Branch manager Freight Forwarding

The Branch Manager is accountable for the overall performance profitability and operational leadership of the East Midlands freight forwarding branch. This role carries full P&L responsibility ensuring the branch operates efficiently grows revenue delivers exceptional customer service and aligns with Nippon Express strategic objectives.

The role requires a commercially astute leader capable of driving operational excellence developing high-performing teams and strengthening the branchs market position across air ocean and road freight services.

Branch Leadership

• Lead develop and inspire a high-performing branch team across operations customer service and administration.
• Create a culture of accountability collaboration and continuous improvement.
• Provide visible hands-on leadership within the branch.
• Ensure alignment with Nippon Express values policies and operational standards.

P&L Ownership

• Hold full responsibility for branch P&L performance.
• Deliver against revenue margin and cost targets.
• Monitor and control branch overheads and operational costs.
• Produce and present monthly financial performance reports and forecasts.
• Identify and implement cost-efficiency initiatives and productivity improvements.

Commercial Performance

• Drive branch growth through customer retention development and new business collaboration with sales teams.
• Maintain strong relationships with key customers and strategic partners.
• Ensure pricing discipline and margin protection across all freight products.
• Support regional and national commercial strategy execution.

Operational Excellence

• Ensure efficient and compliant freight forwarding operations across air ocean and road.
• Maintain high standards of service delivery compliance and process consistency.
• Monitor KPIs service levels and operational productivity.
• Address operational risks proactively.

Stakeholder Management

• Act as the senior Nippon Express representative for the East Midlands branch.
• Collaborate with Finance HR Sales and Product teams.
• Provide regular performance updates to UK leadership.

Skills & Experience

• Proven branch or operations leadership experience within freight forwarding or logistics
• Strong financial and commercial acumen with P&L responsibility
• Demonstrated ability to lead and develop teams
• Experience managing multi-modal freight operations
• Strong decision-making and problem-solving capability
• Excellent stakeholder management and communication skills
• Results-driven leadership style

Leadership Profile

• A visible and credible leader
• Commercially driven and financially accountable
• Operationally strong and performance focused
• Comfortable working in a fast-paced logistics environment
• Able to balance strategic thinking with day-to-day execution

To apply for this role or to have a confidential discussion please contact:
Ali Gill
HR Director UK & Ireland
Nippon Express (UK) Ltd

Required Experience:

Manager