Manager, IT Infrastructure & Cyber Security

CarePartners is one of Ontarios largest accredited home health care providers providing nursing personal support therapy and rehabilitation support services for patients of all ages. We care for approximately 72000 patients each year in homes schools clinics workplaces and retirement homes through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality relentlessly seeking to improve the patient and caregiver experience promoting a healthy and resilient workplace culture and contributing to a sustainable healthcare system in Ontario.

Are you a hands-on IT leader passionate about building secure scalable and resilient technology environments We are seeking a strategic and technically strong Manager IT Infrastructure & Cyber Security to lead the delivery of critical IT services that directly support exceptional patient care and organizational growth.

In this role you will combine leadership and deep technical expertise to drive infrastructure modernization strengthen cybersecurity posture and ensure high-performing reliable systems across the organization.

This position would be working out of our Waterloo ON Corporate office with in office requirements of 2-3 times per week.

• Competitive salary comprehensive health and dental benefits
• Other employment perks such asEmployee Assistance Program Perkopolis Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

• Play a critical leadership role in strengthening cybersecurity and infrastructure resilience

• Work in a collaborative mission-driven healthcare environment

• Hybrid work model with flexibility

• Opportunity to modernize systems and shape long-term IT strategy

Security & Risk Management:

• Lead cybersecurity strategy and roadmap for infrastructure modernization security posture improvement
  and business continuity/disaster recovery (BCP/DRP).
• Coordinate annual penetration testing analyze findings and drive remediation with accountable owners.
• Oversee vulnerability scanning prioritization and patching across servers endpoints and network devices; maintain SLAs and report status/metrics.
• Ensure Identity & Access Management (IAM) controls are in place and monitored including Azure AD (Entra ID) MFA conditional access and privileged access (PIM/PAM).
• Ensure compliance with applicable security frameworks regulatory requirements and internal policies.

Infrastructure Operations:

• Continuously assess operations for LAN/WAN Wi-Fi printers and connectivity for gaps and opportunities to enhance performance security posture and user experience.
• Lead initiatives to modernize and optimize network infrastructure ensuring improved security visibility and scalability.
• Oversee telephony and mobility including VOIP systems unified communications and mobile device management.
• Support the Administration and optimization of cloud services (Microsoft Azure Office 365 Copilot) including cost governance capacity planning and performance tuning.

Service Delivery & Support:

• Own Level 3 infrastructure/security tickets in Jira; ensure timely resolution SLA adherence and transparent reporting on KPIs.
• Partner with IT operations teams on incident response problem management and continuous improvement

Leadership Projects & Vendor Management:

• Hire mentor coach and develop technical stafffostering collaboration accountability and a culture of learning.
• Lead projects to deprecate legacy applications and assist with the technical setup of new solutions that enhance reliability security and user experience.
• Manage vendor relationships contracts and budgets for infrastructure cloud and security services; ensure quality value and performance.
• Contribute to strategic planningoptimizing current solutions for maximum value while introducing modern tools practices and mature security setup

Internal & External Communications:

• Engage in internal/external committees and community functions (e.g. advisory boards workshops skill fairs).
• Work closely with vendor partners to ensure quality and value for money.
• Provide regular updates on IT operations status risks and workplans to leadership and stakeholders.
• Commit to ongoing professional development (e.g. workshops seminars certifications).

• Bachelors degree in computer science Information Technology or related field (or equivalent experience).
• 5 years in IT infrastructure and security with at least 2 years in a leadership role.
• Hands-on experience with:
  o Microsoft 365 Azure AD (Entra ID) Exchange Online SharePoint Teams Intune
  o Windows Server administration Active Directory Group Policy DNS/DHCP
  o Virtualization (Hyper-V Azure Virtual Desktop Citrix)
  o SQL Server (backups permissions)
  o CrowdStrike (endpoint protection)
  o Veeam (backup and disaster recovery)
  o Microsoft Defender (endpoint and cloud security)
  o Meraki (network and security appliances)
• Strong knowledge of networking cybersecurity frameworks VOIP systems and mobile technologies is required
• Hybrid role with the need to attend our head office in waterloo at least 2-3 times a week.
• Excellent communication problem-solving and decision-making skills are required
• Familiarity with SASE tools and architectures is preferred.
• Experience in HealthCare preferably Home HealthCare is a large asset.
• Vehicle is required and some travel is required
• Clear Background and Vulnerable Sector Check

PREFERRED CERTIFICATIONS

• CCNP or similar networking certification.
• CISSP CISM or equivalent security certification.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• ITIL or PMP for process and project management

In addition to providing home-based health care CarePartners also serves the community through clinics transitional care units and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program weve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.