Omni Experience Manager Parkway Place

What you will do

• Demonstrate a high level of ownership accountability and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Inspire motivate and develop team to deliver positive customer experiences and drive sales through picking packing and shipping customer orders with consistency accuracy and speed.
• Coordinate organization and maintenance of store fulfillment room customer pickup area equipment devices and communication boards to promote efficiency and maximize productivity. Track supply usage and place replenishment orders to maintain adequate supply levels achieving store profit and expense goals.
• Collaborate with merchandising selling and operation leaders to align on product promotion and pricing strategies. Demonstrate adaptability and respond to changing circumstances adjusting strategies and shifting resources based on updated forecasts and business needs.
• Participate in weekly leadership workload planning meetings to ensure all omni tasks and assignments are prepped planned and scheduled while ensuring execution plan aligns with company priorities and processes. Utilize omni planning tools and reporting to determine forecasted unit projections required labor hours and opportunities for improvement.
• Build comprehensive team knowledge of omni process and procedures to ensure associate readiness in delivering omni and operational excellence. Model behaviors that foster a culture of excellence teamwork and a strong drive for results.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance conducting meaningful coaching conversations and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions celebrating store achievements and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
• Support filling open positions timely through recruitment interviewing and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy ensuring team compliance with asset protection product protection standards safety guidelines and security protocols.

Skills and Abilities

• Ability to successfully apply analytics experience and judgement to make timely and effective business people and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship effective communication and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology including smartphones tablet computers and Windows-based operating systems.
• 3 years of Retail Leadership experience and a dedication to customer experience excellence.
• Available to work a flexible schedule based on business needs including nights weekends and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend reach stretch for product as well as lift carry and move at least 40 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties responsibilities and qualifications for this job.