SAP SD Lead Consultant

RH:Omar Gonzalez

Location:Ciudad de Mexico

Industry - Sector: MALS

What youll do

• Client Communication & Issue Resolution
• Lead customer calls and manage client communications.
• Troubleshoot and resolve complex and priority issues within SLA.
• Provide on-call support during business and non-business hours.
• Technical Expertise
• Work with cross-module interfaces and ALE/IDOC.
• Debug and analyze interface failures end-to-end.
• Operations
• Manage order entry processing and customer order information.
• Handle ATP checks and EDI/email outputs for documents like 855 856 and Smart Forms.
• Master Data Management
• Maintain customer pricing CMIR material master data.
• Configure key Z tables and output setups.
• Logistics
• Oversee order dropping to BY (presumably Blue Yonder).
• Manage BY interfaces for transportation completion in SAP.
• Billing & Returns
• Process invoices credits debits and returns.
• Manage batch jobs and manual releases by AR.
• Configure outputs for 810 EDI/email or Smart Forms.
• Production Support

What youll bring:

• This role involves providing expert-level support for SAP operations focusing on order management logistics invoicing and master data. The candidate must possess strong client communication skills to lead customer calls and resolve complex high-priority issues within SLA. The role requires hands-on experience with SAP cross-module interfaces ALE/IDOC and the ability to work independently with technical and business leads including during on-call hours.

Soft skills:

Work Underpressure Quality at work Results Oriented

What can YOU expect in a career with Capgemini

• Working in a team environment Consultants will focus on the analysis design and development of technology-based solutions for Capgeminis clients.
• You will work alongside technical functional and industry specialists to assist with the development implementation and integration of innovative system solutions including methods techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris France Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working the Collaborative Business ExperienceTM and draws on Rightshore its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty Boldness Trust Freedom Team Spirit Modesty and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on planning for your growth both horizontally and vertically.

At Capgemini Mexico we aim to attract the best talent and are committed to creating a diverse and inclusive work environment so there is no discrimination based on race sex sexual orientation gender identity or expression or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position