Service Manager ECSA Based in Brazil
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
This role is for an experienced technical professional with a strong background in reefer containers who enjoys working close to customers service providers and the market. You will act as MCIs technical ambassador in Brazil combining hands-on support Star Cool training relationship management and commercial awareness.
We offer
MCI manufactures refrigerated containers Star Cool refrigeration machines and Sekstant connectivity for customers in the intermodal industry including shipping lines fruit multinationals and leasing companies.
MCI is proud to be part of A.P. Moeller Maersk a global leader in container shipping and logistics.
MCI is headquartered in Tinglev Southern Denmark with production facilities in Qingdao China. We have a team of Service Managers strategically located around the globe and this newly created position is adding to the global service outreach.
You will work in a highly specialized industry with only a few global players and represent one of the most energy-efficient reefer solutions on the market. Brazil is a key country for MCIs customers operations spare parts sales and aftermarket business and this role plays a central part in strengthening our long-term presence in the region.
Responsibilities
As our new Service Manager you will support customers and service partners across Brazil and the South America EC region both technically and commercially whilst providing technical support to customers and Service Providers by phone email and during on-site visits. You will be supporting quality investigations field trials and corrective actions in close cooperation with Quality and Engineering
Furthermore your key tasks include:
Acting as escalation point for complex technical issues including emergency support when required
Managing developing and auditing the Service Provider network to ensure compliance with MCI standards policies and service agreements
Promoting MCI / Star Cool products in the field and supporting Sales with technical expertise
Delivering technical training and product familiarization sessions to Service Providers and customers
Supporting warranty investigations and ensuring correct implementation of warranty directives
Actively promoting OEM and aftermarket spare parts and supporting parts recovery and analysis
Gathering market and competitor intelligence and feeding insights back to global stakeholders
Navigating local market challenges related to duties taxes and parts logistics in Brazil
We are looking for
You have a solid technical foundation within refrigeration and electrical systems and know the reefer container industry well. You are confident working independently enjoy customer interaction and are comfortable presenting and training groups.
We expect you to have:
Education and hands-on experience in the fields of refrigeration electrical or marine engineering Reefer Technician or a similar technical background
Strong knowledge of refrigeration electrical and electronic systems
Experience operating servicing and repairing reefer containers preferably including spare parts management familiarity with warranty requirements and aftermarket trades.
Good understanding of the reefer container market and its main global manufacturers
A commercial mindset and interest in market development and parts sales
Fluency in Portuguese and English (spoken and written)
Willingness and ability to travel extensively within Brazil the region and with occasional international travel
You will succeed in the role if you are:
Relationship-oriented and confident interacting with customers and partners
Structured self-driven and comfortable working independently
Service-minded with a pragmatic solution-focused approach
Confident speaking in front of groups and delivering technical training
Comfortable working across cultures and in a global organization
In case you have any questions for this vacant position please contact our HR department by sending an e-mail to
We review applications on an ongoing basis until the right candidate has been found.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
