Senior Engineer Quality

Greater Noida - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Interact with the customer via email or telephone possibly in the language of the customer to collect issues related to quality/service.
Record this information appropriately in the systems
Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team QA Technical experts to judge the validity of a complaint
Document all evidence and make the decision of acceptance or rejection
Responsible for the claim entry process from initial entry to ensuring credit generation corrective action letter follow-up and samples to the respective plant.
Provide customer requested documentation of claim details.
Serve as a neutral party between customer and organization in claim investigation.

Qualifications :

Engineering Diploma Holder / Science Graduate having experience in Technical Quality Management & Customer service.
Previous work experience of 4 years in customer service (technical) support or (technical) sales position within an international organization is important.
Excellent communication and negotiation skills in English both spoken and written.
Experience in an industrial B2B environment with a sound customer focus/quality expertise
Knowledge of self-adhesive materials for the label industry printing technologies and/or labeling solutions is beneficial
Creativity and innovation entrepreneurial spirit for growing the business
Perform well under pressure and be able to manage a number of key tasks at a time
A high degree of accuracy good time-management and priority setting skills are important
Energetic dedicated and enthusiastic work approach combined with strong self-management and analytical mindset to meet deadlines and to do what it takes to get the job done
Strong cultural empathy and team-player relationship-building attitude to operate in a complex multinational organization
Good customer relationship-building experience required
Strong problem-solving and analytical skills
Strong teamwork and relationship building skills
Strong customer focus and orientation
Strong attention to detail & organizational skills
Strong written verbal and telephone skills
Understanding of applicable computer systems such as Microsoft Office Gmail Google Sheets and function-specific software like SFDC etc.

Additional Information :

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time

Interact with the customer via email or telephone possibly in the language of the customer to collect issues related to quality/service. Record this information appropriately in the systemsCollect all the necessary information /evidence to Initiate the investigation process as necessary and coordi...

Interact with the customer via email or telephone possibly in the language of the customer to collect issues related to quality/service.
Record this information appropriately in the systems
Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team QA Technical experts to judge the validity of a complaint
Document all evidence and make the decision of acceptance or rejection
Responsible for the claim entry process from initial entry to ensuring credit generation corrective action letter follow-up and samples to the respective plant.
Provide customer requested documentation of claim details.
Serve as a neutral party between customer and organization in claim investigation.

Qualifications :

Engineering Diploma Holder / Science Graduate having experience in Technical Quality Management & Customer service.
Previous work experience of 4 years in customer service (technical) support or (technical) sales position within an international organization is important.
Excellent communication and negotiation skills in English both spoken and written.
Experience in an industrial B2B environment with a sound customer focus/quality expertise
Knowledge of self-adhesive materials for the label industry printing technologies and/or labeling solutions is beneficial
Creativity and innovation entrepreneurial spirit for growing the business
Perform well under pressure and be able to manage a number of key tasks at a time
A high degree of accuracy good time-management and priority setting skills are important
Energetic dedicated and enthusiastic work approach combined with strong self-management and analytical mindset to meet deadlines and to do what it takes to get the job done
Strong cultural empathy and team-player relationship-building attitude to operate in a complex multinational organization
Good customer relationship-building experience required
Strong problem-solving and analytical skills
Strong teamwork and relationship building skills
Strong customer focus and orientation
Strong attention to detail & organizational skills
Strong written verbal and telephone skills
Understanding of applicable computer systems such as Microsoft Office Gmail Google Sheets and function-specific software like SFDC etc.

Additional Information :

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Quality Assurance
Six Sigma
Design Controls
FDA Regulations
ISO 9001
Minitab
Root cause Analysis
ISO 13485
Quality Systems
Quality Management
As9100
Manufacturing

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About Company

Avery Dennison

Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more

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