Customer Service & Sales Support Specialist

Westgate Resorts is hiring an entry-level Customer Service & Sales Support Specialist in Ocoee FL to provide professional customer service sales support research and resolution options and administrative assistance to our Corporate Sales Support team. This fulltime role begins with paid onsite training for the first 90 days followed by a transition to a hybrid schedule.

This position is ideal for detailoriented self motivated candidates who thrive in a fast-paced servicedriven environment. You will support inbound requests process documentation provide timely followup and assist both internal teams and Westgate owners. This is a weekday-only position with no weekend shifts.

As a Customer Service & Sales Support Specialist youll collaborate with multiple corporate departments including Sales Customer Service Administration and Compliance. 

Successful team members are proactive problemsolvers strong communicators and comfortable navigating multiple systems. This role offers excellent stability hybrid flexibility after training clear performance expectations and opportunities for internal career growth within a major national hospitality brand. If youre ready to contribute to a customerfocused highperforming team this is the perfect opportunity to grow your career in the hospitality industry.

What You Will Do:

• Deliver exceptional customer service via phone email and internal communication channels.
• Support sales teams by processing documentation updating records and ensuring accuracy across systems.
• Handle owner inquiries research account information and provide timely and professional followup.
• Enter data efficiently and accurately into multiple platforms maintaining compliance with established procedures.
• Collaborate with internal departments to resolve questions expedite requests and support process improvements.
• Maintain confidentiality professionalism and accuracy in all customer and sales-related transactions.
• Work onsite during training and transition to hybrid scheduling per business needs.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What You Will Bring:

• Bilingual fluency in English and Spanish is required. (Portuguese is helpful but not required)
• Strong customer service communication and problemsolving skills.
• Ability to multitask maintain accuracy and navigate multiple systems simultaneously.
• Comfort working in a highvolume fastpaced environment with shifting priorities.
• A willingness to learn adapt and follow established guidelines and procedures.
• Reliability punctuality and a positive teamoriented attitude.
• Ability to commute to the Ocoee FL office multiple times per week.
• Previous customer service or sales support experience is preferred
• Must have a high-speed internet connection and modem.
• Must have a dedicated office/workspace with minimal distractions.
• Must be able to make and receive phone calls.
• Proficiency in Microsoft Outlook Excel and Adobe Acrobat is required.
• Ability to troubleshoot and fix minor computer issues independently.
• Ability to operate standard office equipment including computer telephone and calculator.
• Ability to visually review handwritten and digital documents and view a computer screen for extended periods.
• High School Diploma or equivalent required.
• Active Florida Real Estate License REQUIRED.

Work Schedule & Flexibility

Must be flexible to work the following:

• Training: Minimum of six (6) weeks of paid on-site training (Monday through Friday).
• Hybrid Schedule: Current department business hours are MondayThursday 8:00 a.m. 6:30 p.m. and Friday 8:00 a.m. 4:30 p.m.
• Team members are required to work three morning shifts (8:00 a.m.4:30 p.m.) and two late shifts (10:00 a.m.6:30 p.m.) per week after training.
• Must be able to commute and work on-site at the Ocoee office multiple times per week.
• No weekends.

Note: Hybrid work schedules (b) and weekend availability (e) may be subject to change to accommodate evolving business needs. Flexibility with scheduling is expected to ensure smooth operations.

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time