Product Specialist Technical Support

London - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Join our mission to transform support!

At Coveo we see technical support differently. Our mission is to make every interaction memorable and impactful where employees partners and customers find solutions that help them achieve their goals. If youre looking to transform support into a positive and innovative force this opportunity could be for you!

Far from the stereotypes of traditional call centers Coveos support team operates differently. No rigid hierarchies or isolated cubicles: here youll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. As a product specialist youll be on the front lines working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step.

Sounds interesting This is what it looks like on a daily basis:

You start your day by reviewing your ongoing cases identifying the actions needed and planning your day accordingly. Then you join the team for a Scrum meeting to go over incidents and support requests. Its the perfect opportunity to gain a fresh perspective!
Back at your desk a new support case is assigned to you. Without hesitation you contact your client to make sure you have all the necessary information to dig deeper into your investigation. After a discussion with your R&D colleagues you gain additional insights into the more technical aspects of the platform.
With that missing piece in hand you resolve the support case! You immediately document the solution in the record providing a detailed explanation to enrich the knowledge base.
Speaking of knowledge sharing you also take the time to offer proactive support by creating knowledge articles and sharing your findings so that colleagues and clients can reuse them in similar situations.
Now its time to focus on your professional development whether through continuous learning or by participating in service improvement projects. Youre given dedicated time just for that!
Before wrapping up your day you take one last look at your cases to make sure nothing has been overlooked.

Here is what will qualify you for the role:

You believe that every work experience is an opportunity for learning and growth.
You are passionate about technology and web development.
You have knowledge of Python JS CSS and HTML.
You are comfortable with communication both written and verbal and can interact professionally in English as you will primarily be working with our clients based in the United States.

What will make you stand out:

You are organized and capable of juggling multiple priorities without losing track.
You thrive in a fast-paced environment and draw energy from it.
You believe in teamwork and collaboration and you excel at solving complex problems!

Do you think you can bring this role to life Send us your application we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of for example age gender disability gaps in CV national or ethnic background.

This job description was written by humans assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process please contact to discuss your needs.

Required Experience:

Join our mission to transform support!At Coveo we see technical support differently. Our mission is to make every interaction memorable and impactful where employees partners and customers find solutions that help them achieve their goals. If youre looking to transform support into a positive and in...