Front Desk Agent, The Savoy Hotel
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Title: Front Desk Agent
Department: Front of House
Salary: 35208 (including service charge)
Inspired & Supported by: Reception Manager
Your purpose will be: First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.
You will be accountable for:
- Passionately and expertly creating a 5-star luxury guest experience characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
Your key responsibilities & contribution will be:
Reporting to theFront OfficeManager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Greet check in and settle guest accounts while ensuring service standards are met
- Assist guests regarding hotel facilities in an informative and helpful way
- Administrative duties and assistance with the preparation of the Night Audit
- Respond to each Guest who approaches Reception
- Drive rate through up-selling room brands
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Paying keen attention to guest preferences and update profiles accordingly
- Working different shifts including night shifts
Qualifications :
What you will need to do this role:
Essential:
- Minimum 3 years experience in a Front Desk related role in a luxury hospitality environment
- Excellent communication skills both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- Optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
