Casual Hotel Porter

Newcastle upon Tyne - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Casual Hotel Porter
Department: Front Office
Reporting to: Guest Relations Manager

Position Overview

As a Hotel Porter in a five-star hotel you are an ambassador of service excellence and local knowledge offering a warm welcome and seamless assistance to every guest. From managing luggage and valet parking to providing tailored recommendations you ensure that each guests stay is effortless memorable and personalised. Your presence throughout the hotel supports all departments in maintaining a refined atmosphere and exceptional guest experience.

Applicants for this role must be over 25 Years Old & hold a full UK driving lisence for guest valet parking purposes.

Key Responsibilities

Guest Engagement & Service

Greet all guests with warmth professionalism and discretion anticipating needs and personal preferences.
Offer expert assistance with all guest enquiries including directions restaurant bookings spa appointments transport and bespoke experiences.
Be present and attentive in the hotel lobby/ enterence and outlets ensuring guests feel consistently supported acknowledged and cared for.
Handle guest complaints or requests calmly and efficiently escalating when appropriate and always following through.
Provide a polished arrival and departure experience through coordinated luggage handling valet parking and seamless service communication.

Valet & Luggage Services

Manage all valet parking operations ensuring secure and careful handling of guest vehicles.
Assist guests with luggage on arrival during room moves and upon departure.
Maintain the concierge desk lobby and front drive in immaculate condition representing the hotels luxury image.
Tag store and retrieve guest luggage with accuracy and care following correct procedures.

Hotel-Wide Presence

Maintain a visible and supportive presence across all hotel outletsrestaurants bar spa eventsoffering assistance and checking on guest satisfaction.
Act as a liaison between departments to enhance communication and service flow particularly during high guest movement periods.
Support event coordination and VIP arrivals by overseeing timing transport or special touches.
Assist with covering holidays for day/night porter team.

Administrative & Coordination Tasks

Maintain accurate records of bookings guest requests car parking logs and deliveries.
Manage guest messages packages and internal communication with discretion and efficiency.
Maintain and update concierge resources such as menus maps brochures and partner contact lists.
Use hotel systems to log guest preferences update reservations and record service notes.
Assist with preparing welcome notes guest itineraries amenity arrangements and departmental handovers.

Health Safety & Security

Ensure valet and luggage handling is carried out with full consideration of health & safety and manual handling protocols.
Follow all procedures related to guest vehicle security key control and liability.
Monitor and report safety hazards or suspicious activity in and around the hotel entrance and lobby.
Participate in fire safety emergency response and evacuation procedures as required.

General Responsibilities

Attend all required training team meetings and performance reviews.
Maintain a flawless appearance and professional conduct in line with five-star hospitality standards.
Contribute to a positive supportive culture that champions luxury service teamwork and integrity.
Undertake any other duties as assigned by the Guest Relations Manager or Assistant/Front Office Manager in the interest of the hotel and guest satisfaction.

Job Title: Casual Hotel PorterDepartment: Front OfficeReporting to: Guest Relations Manager Position OverviewAs a Hotel Porter in a five-star hotel you are an ambassador of service excellence and local knowledge offering a warm welcome and seamless assistance to every guest. From managing luggage a...