Butler, The Savoy Hotel
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Butler
Department:Butlers
Salary: 39128 (including service charge)
Inspired & Supported by:Head Butler
Your purpose will be: To deliver an exceptional seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty
You will be accountable for:
Passionately and expertly creating a 5 star luxury guest experience characterised by flawless efficiency and authentic emotional connection
Taking ownership of any guest request which comes your way seeing it through until completion
Maximising internal communication networks adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
Devise guest itineraries making bookings and reservations while providing relevant recommendations to surprise and delight
Confidently undertake all elements of the front desk operation including arrivals check out and billing
Process all financial transactions with accuracy
Provide in room/suite services butler services special/VIP room set ups amenities deliveries to rooms
Drive revenue through upselling and cross selling.
Communicate clearly with other teams and through RSM to ensure efficient service for our guests
Seek opportunities to surprise and delight our guests
Meet all service standards in every guest interaction
Ensure that deliveries for guests and colleagues are correctly recorded and delivered
Ensure the front hall is covered at all times and provides a warm welcome for all guests
Promote and nurture positive relationships in the local area strengthening our position in the marketplace
Pay keen attention to guest preferences and update profiles accordingly
Cover the night shift including assistance with preparation of the night audit
Qualifications :
What you will need to do this role:
Essential:
- 1 3 years experience in a luxury hospitality environment
- Excellent customer service skills
- Excellent communication skills both spoken and written with the ability to communicate effectively with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
Desirable:
- Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- Optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
