Butler, The Savoy Hotel

Job Title:Butler 

Department:Butlers 

Salary: 39128 (including service charge)

Inspired & Supported by:Head Butler 

Your purpose will be: To deliver an exceptional seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty 

You will be accountable for: 

• Passionately and expertly creating a 5 star luxury guest experience characterised by flawless efficiency and authentic emotional connection 

• Taking ownership of any guest request which comes your way seeing it through until completion 

• Maximising internal communication networks adapting to new working methods and supporting all key players to ensure a smooth guest journey 

Your key responsibilities & contribution will be: 

• Devise guest itineraries making bookings and reservations while providing relevant recommendations to surprise and delight 

• Confidently undertake all elements of the front desk operation including arrivals check out and billing 

• Process all financial transactions with accuracy 

• Provide in room/suite services butler services special/VIP room set ups amenities deliveries to rooms 

• Drive revenue through upselling and cross selling. 

• Communicate clearly with other teams and through RSM to ensure efficient service for our guests 

• Seek opportunities to surprise and delight our guests 

• Meet all service standards in every guest interaction 

• Ensure that deliveries for guests and colleagues are correctly recorded and delivered 

• Ensure the front hall is covered at all times and provides a warm welcome for all guests 

• Promote and nurture positive relationships in the local area strengthening our position in the marketplace 

• Pay keen attention to guest preferences and update profiles accordingly 

• Cover the night shift including assistance with preparation of the night audit 

Qualifications :

What you will need to do this role:

Essential:

• 1 3 years experience in a luxury hospitality environment
• Excellent customer service skills
• Excellent communication skills both spoken and written with the ability to communicate effectively with people of all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multi task and problem solve in a fast paced environment
• Keen eye for detail
• Previous experience of guest complaint handling and going the extra mile to meet guest needs
• Flexibility to work different shifts including night shifts  
• Knowledge of OPERA PMS

Desirable:

• Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

• Competitive salary pension and life assurance
• 3133 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements and local discounts for F&B and retail

Remote Work :

No

Employment Type :

Full-time