Manager, 3PL Partner Mgmt Excellence

Johnson & Johnson Med Tech is recruiting for a Manager 3PL Partner Management Excellence located in Raritan NJ Memphis TN Bogota Columbia or Sao Paulo Brazil!

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

United States of America - Requisition Number: R-059447

Brazil/Columbia - Requisition Number: R-060013

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

The Manager 3PL Partner Management Excellence enables the Deliver organization by defining governing and continuously evolving operational contracting and performance frameworks for 3PL partners across warehousing distribution and transportation.

The role ensures that MSAs SOWs SLAs and pricing model constructs are clear executionready and consistently applied while remaining adaptable to varying operational needs. Operating at the intersection of Deliver Operations and Procurement the role translates complex operational requirements into effective contractual mechanisms that enable performance management transparency and continuous improvement throughout the contract lifecycle.

This position operates through strong collaboration with Operations Process Excellence and Procurement combining deep operational expertise with commercial and contractual disciplines to ensure 3PL agreements are both commercially sound and operationally executable. The Manager brings operational leadership into commercial discussions to help shape contract structures that drive execution excellence accountability and longterm value creation.

Key Responsibilities:

Operational Contracting Frameworks

• Define document and maintain standardized Deliver operational contracting frameworks for 3PL engagements including MSAs SOWs SLAs governance models and escalation structures.

• Establish clear operational definitions for scope roles and responsibilities service boundaries audit requirements change control and dispute resolution.

• Partner closely with Procurement and Legal to ensure Deliver operational requirements are accurately translated into contractual language and consistently embedded across agreements.

• Ensure operational contract constructs remain aligned throughout the full contract lifecycle including sourcing support onboarding steadystate operations scope changes renewals and transitions.

• Serve as the Deliver subjectmatter expert for operational contract design execution readiness and lifecycle integrity.

Pricing Model & Cost Structure Enablement

• Define and document standard 3PL pricing model architectures from an operational execution and governance perspective.

• Establish clear activity definitions cost drivers assumptions and measurement logic to enable transparency governance performance management and continuous improvement.

• Collaborate with Procurement and 3PL partners to shape pricing model structures that reflect operational realities and support effective governance and execution.

• Provide operational leadership into commercial discussions to ensure alignment between pricing structures service design and execution feasibility.

• Ensure pricing constructs support scalability productivity tracking and sustained yearoveryear efficiency improvements.

SLA Performance & SRM Enablement

• Define SLA frameworks KPI definitions and measurement methodologies aligned to Deliver operational processes and execution realities.

• Ensure performance frameworks enable consistent measurement early issue identification rootcause analysis and corrective action management.

• Provide operational input into SRM by enabling clear contractbased performance expectations and governance mechanisms.

• Ensure performance management balances service reliability cost discipline and continuous improvement objectives.

Continuous Improvement & Productivity Enablement

• Embed continuous improvement productivity and performance expectations into operational contracting pricing and performance frameworks.

• Define CI measurement logic and tracking mechanisms aligned with Deliver KPIs value targets and productivity commitments.

• Ensure contracts enable sustained yearoveryear performance improvement without compromising service performance.

CrossFunctional Partnership & Outcome Focus

• Partner with multiple groups across Operations Process Excellence Quality EHS IT Security and Procurement orchestrating the group to align operational and compliance requirements commercial constructs contractual language and governance models ensuring J&J requirements as thoroughly integrated into contracting and performance management.

• Provide operational leadership and subjectmatter expertise to inform category strategies contract structures pricing model design and performance frameworks.

• Support sourcing events partner onboarding operating model changes and transformation initiatives by ensuring commercial and operational alignment.

• Enable factbased governance issue resolution and supplier accountability through welldesigned contractual and performance mechanisms.

• Outcome Focus:

Ensure 3PL contracts are commercially sound operationally executable performancedriven and scalable supporting longterm value creation and supplier accountability.

Qualifications

Education

• Bachelors degree required; Logistics Supply Chain Engineering or related field preferred.

Required Experience

• 7 years of progressive experience in supply chain logistics or operations with significant exposure to 3PLsupported operating models across warehousing and transportation.

• Demonstrated experience defining implementing and governing MSAs SOWs SLAs and operational contract structures in complex operating environments.

• Strong understanding of 3PL pricing models and cost structures from an execution governance and transparency perspective.

• Proven ability to translate operational processes and requirements into clear contractual definitions and performance mechanisms.

• Experience operating in matrixed crossfunctional organizations partnering effectively with Procurement Legal and Operations to shape commercially and operationally aligned solutions.

• Strong analytical documentation and stakeholdermanagement skills with the ability to influence without direct authority.

Preferred / Desired Experience

• Experience spanning the 3PL industry and CPG and/or Healthcare sectors preferably within Medical Devices / Technologies.

• E2E supply chain experience including procurement contracting network planning or design and systems enablement.

• Experience supporting largescale transformation initiatives network changes or operating model evolution.

• Familiarity with logistics systems such as WMS TMS DRP RTTVP LMS or similar platforms.

• Lean Six Sigma APICS or comparable certifications.

• Prior experience enabling productivity or costtoserve initiatives through operational governance and contract design.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resources