Site Solutions Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application including the junk/spam as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any update s to your status.

Role Definition:

As a Site Solutions Manager youll be the driving force behind Caterpillars success on-site ensuring our solutions deliver maximum value for the customer.

Youll serve as the primary point of contact for the customer dealer and Caterpillar stakeholders managing overall site performance and exceeding expectations. Your role is pivotal in aligning Caterpillars cutting-edge solutions with the customers operational goals and future mine plans.

This role will support staffed and autonomous mine sites in Carajas region.

What You Will Do:

- Own the relationship: Be the single point of accountability for the customer and dealer at the site.

- Understand the mine inside out: Know the customers applications needs and future plans to proactively deliver solutions.

- Drive performance: Execute with urgency to meet site goals and resolve issues related to productivity cost and safety.

- Communicate effectively: Establish clear communication plans with all stakeholders.

- Innovate and influence: Gather customer feedback (VOC) to shape new product introductions and continuous improvement.

- Manage risk: Anticipate business risks escalate issues and engage Caterpillar resources to ensure alignment and resolution.

- Youll deliver innovative solutions that improve performance productivity safety and cost efficiency.

- Youll be the trusted advisor for customer and dealer leadership influencing strategic decisions on equipment management risk mitigation and operational excellence.

- Your work will directly impact customer development retention and Caterpillars long-term success in the mining sector.

Skills:

Technical Excellence: Proven mining application and operations expertise with hands-on experience in field operations or account management.

Extensive knowledge of Caterpillar products and services including site operations fleet maintenance repair processes and dealer operations. Project management experience.

Industry Knowledge: Well-versed in the Mining and Heavy Equipment industries including key trends challenges regulatory factors and influential players. Adept at applying this knowledge to a variety of business contexts.

Customer Focus: Ability to prioritize customer needs and satisfaction in all business decisions leveraging insights to deliver tailored solutions that drive operational success.

Effective Communications: Skilled in applying communication strategies and tools to clearly convey ideas interpret information accurately and build mutual understanding across diverse stakeholders. Must have strong emotional intelligence possessing the ability to collaborate with people from diverse backgrounds and cultures internally and externally with the appropriate influence and ability to resolve differences at dealer and customer operational level.

Problem Solving: Strong problem-solving influencing negotiating skills and the ability to deliver performance through relentless execution. Ability to align incentives and goals tied to site performance.

Decision Making and Critical Thinking: Ability to analyze complex situations evaluate options and make informed decisions that optimize site performance and align with strategic objectives. Strong leadership and team management skills.

Basic Requirements:

- Bachelors degree

- Pre Advanced English

Additional Information:

- This role is based in Parauapebas PA - Brazil. Ideally the candidate will live within driving distance of the Carajas Mine to best support customer needs.

- The position requires working onsite at mine 3 - 4 days per week.

- This position may require up to 70% travel.

Some of the offered benefits*:

Medical plan

Dental plan

Medicines reimbursement

Psychological Legal Social and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link: Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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