Front Desk Assistant

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Position Summary:

Florida Atlantic University is seeking a Front Desk Assistant - Boca Raton FL.

The Front Desk Assistant serves as the first point of contact for students families and campus visitors at the Center for Global Engagement. This position provides a welcoming professional presence while delivering frontline support for international students and guests. The role requires strong communication skills excellent organization and the ability to learn and share general information about CGE services including basic immigrationrelated processes and the programs offered through the Intensive English Institute (IEI) and International Student Services (ISS). The Front Desk Assistant plays a key role in ensuring a positive and supportive experience for all who engage with the Center.

Summary of Responsibilities:

• Greet and welcome students parents and guests in a professional courteous manner at the Center for Global Engagement front desk.

• Provide general information and front-line support to students engaged with International Student Services (ISS) and the Intensive English Institute (IEI) throughout their program experience.

• Respond to general inquiries via email phone and in-person directing complex immigration or advising questions to the appropriate staff.

• Maintain up-to-date knowledge of campus resources and connect students with the appropriate offices and services as needed.

• Receive sort upload and distribute student and staff mail including documents related to Optional Practical Training (OPT) and other work authorization matters.

• Assist newly admitted international students with onboarding tasks such as account activation resolving holds enrolling in health insurance and navigating university system.

• Manage day-to-day front desk operations including scanning documentation processing student requests and maintaining an organized and efficient reception area.

• Serve as a liaison between students and senior advisors ensuring clear communication and appropriate follow-up.

• Maintain accurate front desk logs and assist in generating reports to track student traffic and service trends.

• Support planning and implementation of international orientation check-in procedures and other Center for Global Engagement events.

• Perform other job-related duties as assigned.

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Minimum Qualifications:

Associates degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience required.

Strong interpersonal and customer service skills with the ability to work effectively with diverse populations required.

Excellent written and verbal communication skills required.

Strong organizational skills and attention to detail required.

Ability to maintain confidentiality and handle sensitive information with professionalism required.

Proficiency with Microsoft office applications required along with willingness to learn university systems.

Basic understanding of- or the ability to learn international student processes including immigration-related documentation (training provided).


Preferred Qualifications/Skills:

Bilingual ability (Spanish Portuguese or other language).

Salary:

$21.00 per hour.
Other Personnel Services (OPS)

College or Department:

CGE: Finance & Administration

Location:

Boca Raton

Work Days and Hours:

Monday - Friday Part time between the hours of 8 a.m. - 5 p.m. up to 39 hours per week.

Application Deadline:

Special Instructions to Applicant:

Temporary positions are not established positions and are paid from OPS funds. Temporary positions are usually not eligible for benefits and retirement; however they may be eligible for health insurance coverage depending on the average hours worked per week. They provide full-time or part-time employment in an exempt or non-exempt employment situation based on job duties and salary in accordance with the Fair Labor Standards Act (FLSA). Temporary positions do not have layoff rights and may be terminated without prior notice. Applicants hired into Temporary positions may apply for a regular appointment should a vacancy become available.


APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official sealed transcripts and original NACES evaluation if applicable sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II) motor vehicle check credit check reference checks alcohol and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources please call . For communication assistance call 7-1-1.