(Tier 1 Help Desk)

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

C2C/1099 No W2

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Job Title-Tier 1 Help Desk)

Job Type: On-site contract

Job Location-Harrisburg PA

Interview mode-In-person

Required Skills:
Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers software hardware and systems
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions calendar sharing delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
1 years previous IT Service Desk and/or Call Center experience required.

***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks notice beforehand.***

For More information please feel free to contact at

Required Skills:

Front-End Frameworks & UI Technologies: Angular (preferably Angular 14 or higher)Responsive UI design with Bootstrap (optional) & Material Design libraries; prior experience with jQuery nice to haveBack-End Development: RESTful APIs design and integrationGIS integrationsTesting frameworks: jUnitPrefer: Jasmine and KarmaData & Reporting: Power BI dashboards & enterprise-level reporting integrationsPostGISPostgreSQL or any other database management systemTools & Environments: ArcGIS Online (AGOL)ArcGIS Extension plugin for WebEOCVS Code or EclipseGit / Azure Repos for source control & collabExperience with the Esri ArcGIS Maps API/SDK for JavascriptKnowledge and experience with the following: ArcPro/ArcObjectsGeoEvent ProcessorVelocityExperience BuilderSurvey123and Field MapsExperience with ArcGIS Enterprise Server and ArcGIS Online/Hub/Community as an AdministratorExperience in designing/developing geocodes and geoprocessing servicesKnowledge of Esri ArcSDE and multi-user versioning with state trees/branch versioningKnowledge of linear referencing systems/methodsEsri Roads and HighwaysOracle Locator/SpatialKnowledge of responsiveness and mobile-first developmentKnowledge of Design Patterns and Solid principlesKnowledge of digital accessibility and disability inclusionKnowledge of regulations related to digital accessibility ( 508ADA)Knowledge of WCAG 2.1 AA requirementsExperience designing for platform technologies ()Experience applying WAI-ARIA authoring guidelines and best practicesExperience optimizing for the accessibility features of the platform (HTMLiOSAndroid)Experience developing digital products that comply with accessibility standards

C2C/1099 No W2 *********************** Job Title-Tier 1 Help Desk) Job Type: On-site contract Job Location-Harrisburg PA Interview mode-In-person Required Skills: Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ab...