Maternal & Child Health Support Specialist

Job ID: 795641

Position: Communication Specialist

Client: IDOH

Location: Indianapolis IN

Duration: 5 Months

• Training will be from 8:30 am to 5 pm for 4 -6 weeks. Once training is complete work hours are 10:30 am to 7 pm EST.
• Candidate must be on site in Indianapolis for the first day of work and to pick up equipment.
• Start date for position is 4/6/2026

Background:

• The MCH MOMS Helpline mission to reduce the infant mortality rate in Indiana by connecting families with access to available resources focused on improving the health of mothers and their children using a system model promote cross-sector collaboration in order to build efficient and effective early childhood systems that mitigate the impact of adversity and support protective factors among families so that all children can grow develop and thrive to their full potential.

Purpose of Position/ Summary:

• The MCH MOMS Helpline serves as a call centre within the Maternal and Child Health (MCH) Division at the Indiana State Department of Health.
• The focus of the position is to provide information referrals and resources to link mothers pregnant women women of childbearing age and families to a network of services within their community.
• The Communication Specialist is responsible for answering incoming calls and identifying the clients barriers to accessing services and bridging the gap between families and resources.
• The Communication Specialist provides statewide services to reduce infant mortality rates in Indiana.
• The Communication Specialist provides screening & referral services for eligible pregnant women in target counties by contacting them directly and referring them to home visiting services and resources.

Essential Duties/ Responsibilities:

• Requires efficiency to handle the volume of incoming and outbound calls received on a daily basis.
• Ability to make and take a number of calls helping navigate families with resources and referrals within the maternal and child life cycle accurately and thoroughly using multiple intake screening processes.
• Ability to follow up with all clients engaged in the system to ensure that quality is achieved.
• Develop in-depth knowledge of the existing early childhood systems Help Me Grow IN Home Visiting Early Childhood Special Education and Children and Youth with Special Health Care Needs programs- eligibility referral/application processes due process information and related support services.
• Assist with compiling and mailing out information packets to families referred to services or screening tools or other community-based resources as needed.
• Sends out confirmation letter and resource information to referral source.
• Assists in maintaining filing system for all cases.
• Attends staff meetings conferences and workshops regularly to upgrade professional skills and understand systems and current best practices for working with mothers children and families.
• Works effectively as a team member and provides assistance to other staff members as needed.
• Effective communication skills needed to assess the needs of clients and direct them to the appropriate resource and referral.
• Ability to assist client submitting full Medicaid application obtaining navigator license.
• Requires knowledge of community resources and available service providers throughout the state assisting in identifying gaps and barriers to services and system issue trends families experience in utilizing services.
• Requires knowledge of Information and Referral (I&R) standards and utilizing the Vision Link Database.
• Assists Lead CS in producing caller data reports by reporting number of calls made and other filter such as referrals call type needs providers etc. on a daily basis.

Job Requirements:

Education

• Required a Bachelors (or higher degree) Communications /Social Work or Information Technology Education Special Education Home Visiting or related health or human services field.
• Experience in positions involving maternal needs special needs or work with very young children.
• Knowledge of typical and atypical child development and special needs conditions.
• Prior exp. utilizing databases and the ability to produce data reports.
• Proficient in the use of Microsoft Office Outlook PowerPoint Excel & SharePoint
• Well-developed communication skills both written & verbal.
• Bilingual in English/Spanish/Burmese/Haitian-Creole.