Desktop Support Analyst

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

This position assists Customer with technical support of desktop computers applications and related technologies. Support includes specification installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes hands and feet in areas such as Networking Server and Telecoms etc.
a) Desk side engineer for technical support for customers and their networked computers and peripherals
b) Interface with Senior Management Company Board Executives & VIP Users.

Duties include (but not limited to)

1. Accurately testing identifying repairing resolving and documenting end user technical issues regarding basic network/desktop/laptop support Printers PDAs iPhone/iPad & other Smart Devices
2. Break-fix troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
14. Provide trade show planning and support setup test training logistics and maintenance of all required Workstation and peripheral equipment at the site.
15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
16. Adhere to ticket response and resolution SLAs as agreed upon with the customer
17. Good understanding of DHCP DNS IP addressing and sub netting & Basic understanding of fixing Wireless LAN Ethernet desktop configuration issues

18 Support during Town Halls Board Meetings Executive Conferences Auditorium Meetings. Desired experience on supporting Cisco Avaya Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server Storage Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access checking & reporting UPS & Cooling alerts PDUs patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues

18 Support during Town Halls Board Meetings Executive Conferences Auditorium Meetings. Desired experience on supporting Cisco Avaya Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server Storage Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access checking & reporting UPS & Cooling alerts PDUs patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues