IT Specialist (End User Support)
Share
Job Location:
Pretoria - South Africa
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
A corporate company is looking for an IT Specialist (End User Support) to manage their staff technical onboarding and networking. Experience with a ticketing system will be greatly preferred and favoured.
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Information Technology / IT Support
BASIC SALARY : Market Related
START DATE : A.S.A.P
Job Purpose:
To provide first-line technical support to end users by diagnosing troubleshooting and resolving hardware software network printer email and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.
REQUIREMENTS:
Key Responsibilities:
Knowledge Requirements
Skills
Personal Attributes:
Other Requirements:
Should you meet all the requirements apply on our website at today.
Should you not hear back from us within 10 working days please consider your application as unsuccessful. We will retain your credentials for future similar roles.
EMPLOYMENT TYPE : Permanent
SECTOR : Information Technology / IT Support
BASIC SALARY : Market Related
START DATE : A.S.A.P
Job Purpose:
To provide first-line technical support to end users by diagnosing troubleshooting and resolving hardware software network printer email and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.
REQUIREMENTS:
Key Responsibilities:
- Provide first-line support to users for desktops laptops printers mobile devices email and standard business applications.
- Log track and manage support requests through the helpdesk or ticketing system.
- Diagnose and resolve technical issues remotely and on-site.
- Escalate unresolved or complex issues to second-line support vendors or system administrators where necessary.
- Install configure and maintain computer hardware software and peripheral devices.
- Set up new user accounts devices and access rights in accordance with company procedures.
- Assist users with password resets account lockouts and access-related issues.
- Support Microsoft 365 Windows Teams Outlook printers scanners and common office applications.
- Perform routine maintenance updates and software installations.
- Ensure that all equipment is correctly recorded in the asset register.
- Provide user training and basic guidance on systems and applications.
- Maintain accurate documentation of incidents resolutions and IT procedures.
- Assist with workstation setups office moves and onboarding of new employees.
- Monitor recurring issues and report trends to management.
- Follow IT security backup and data protection procedures.
- Maintain a professional courteous and service-oriented relationship with users.
- Grade 12 / Matric.
- Relevant IT qualification diploma certificate or coursework in Information Technology Computer Science or related field.
- Certifications such as CompTIA A N Microsoft or similar will be an advantage.
- 3 years experience in an IT support helpdesk or end user support environment.
- Experience supporting Windows operating systems and Microsoft Office / Microsoft 365.
- Experience with printers desktop support user account setup and troubleshooting common end-user issues.
- Experience with ticketing or helpdesk systems is advantageous.
Knowledge Requirements
- Good understanding of computer hardware software and peripheral devices.
- Basic knowledge of networks Wi-Fi VPN shared drives and printers.
- Knowledge of Windows desktop operating systems.
- Familiarity with Active Directory user account administration and password management is beneficial.
- Understanding of remote support tools and troubleshooting methods.
- Basic knowledge of cybersecurity good practice including phishing awareness and password security.
Skills
- Strong troubleshooting and problem-solving ability.
- Good verbal and written communication skills.
- Good customer service and interpersonal skills.
- Ability to explain technical issues in simple language.
- Good time management and ability to prioritise support requests.
- Ability to work under pressure and meet deadlines.
- Good documentation and record-keeping skills.
- Ability to work independently and as part of a team.
Personal Attributes:
- Patient and approachable.
- Reliable and responsible.
- Professional and well-presented.
- Strong attention to detail.
- Service-driven attitude.
- Willingness to learn and adapt to new technologies.
Other Requirements:
- May be required to travel between offices or sites.
- May be required to work after hours or on standby from time to time.
- Valid drivers licence may be advantageous depending on the role.
Should you meet all the requirements apply on our website at today.
Should you not hear back from us within 10 working days please consider your application as unsuccessful. We will retain your credentials for future similar roles.
Required Experience:
IC
