Territory Manager Painting Services (Shimla)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Goal | Key Result Area | Actions / Deployment |
Business Growth & Sales | Manage the Services Portfolio to create value for the Business | Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution |
Create and drive awareness of the various services on ground by BTL activations to drive business. | ||
Analyse Average Site Value Average Paintable Area Interior / Exterior Site Ratio to create action plans for improvement | ||
Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% | ||
Service Delivery | Create exceptional Consumer Experience - end to end painting service | Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month. |
Track monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders. | ||
Ensure SOPs & policies are adhered by the team across the unit & sites | ||
Own the end-to-end responsibility of driving the painting services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit | ||
Complaint Management | Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly | Daily tracking of all complaints and ensure resolution within defined SLAs |
Visit the complaint site - Monthly consolidated analysis of Complaints Action taken report and reporting to ASM | ||
Asset Management | Tools Implements & Paint Material Management | Maintain an inventory of all assets - Tools Implements Painting Material |
Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution Plastic films are used on all sites | ||
Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level. | ||
Sanders Rollers & VC: Ensure all Equipments are regularly in workable condition monthly reporting of condition | ||
Mosituremeter Distance meters: Checking regularly usage as per norms and reporting for deviations | ||
To ensure Paint Material delivery as per norms at Customer Sites | ||
Training | Development of Painters & TEAM | Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month |
Imeplement newer modules whenever shared by Training team | ||
Liaision with Service Provider | Painter Cells & Dealer Management | Recruitment & enrollment of the Painter Cells as per demand |
Induction training and evaluation of the Painter Cells | ||
Performance Review on monthly/ quarterly basis of each Painter Cells | ||
Team Management | Recruitment Training & Reporting | Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans |
Manage and grow the talent within the team by driving people management initiativesalong with performance review on monthly/quarterly basis | ||
All training agenda needs to be administered to the unit in time and the effectiveness/ implementation tracked and reported |
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Microsoft Outlook
- Retail Sales
- Account Management
- Territory Management
- Analysis Skills
- Outside Sales
- Insurance Sales
- CPT Coding
- negotiation
- Logistics
About Company
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