Account Manager

What were looking for ranked:

1. Internet Kid: Youve made money online. Whether you ran a Discord group a dropshipping store an agency or a coaching business. You speak the language of our creator.

2. Responsiveness: You live in creator chats. 5-minute SLA as a slow day.

3. Fixer Mentality: You are part VIP concierge part growth consultant. You dont just report bugs; you hunt down solutions and unblock issues.

4. Enterprise Relationship Management: Experience managing high status / influencers & individuals or enterprise-level accounts.

About Whop:

Whop is the ultimate virtual market for digital entrepreneurs. We process $2.5B per year in income for creators globally. We are building the financial operating system for the next generation of businesses - from payments and financing to community and content.

About the Role:

You arent customer support; you are the dedicated partner for 150 of the Whops top digital creators. Each business in your book does $50k/month in revenue. Your job is to make sure they never leave and that they grow 20% every quarter. You will be their main point of contact their advocate to our engineering team and their guide to the entire Whop ecosystem (Financing Payments Virtual Cards etc.).

This role reports to the Head of Account Management and is in office at our Brooklyn office (300 Kent).

Role Scope:

• Accounts: Manage a book of 125-150 top creators.

• Retention: 100% Logo Retention. You have a relationship with your creators and they stay on Whop.

• Growth: Drive 120% Net Revenue Retention (NRR) QoQ. Remove blockers help them scale their business and adopt new Whop products (Credit cards financing processing hosting interest-bearing accounts).

• Communication: Own the Slack Connect channels for your creator book. Be the first to answer the first to solve and the first to congratulate them on a big launch.

• Relationship: Handle kickoff calls regular strategy check-ins and contextual gifting for milestones.

• Product: Feed boots on the ground insights to our engineers to ensure were building exactly what the biggest creators need.

What makes you a good fit:

• Experience: Youve operated within the coaching course agency or e-com space. You understand their pain points because youve felt them.

• Servant Leader: You know how to navigate high-value relationships without being intimidated.

• Detail: You care about correctness and speed. You dont wait until youre reminded to follow up. You reach out proactively.

• Low Ego High Output: No task is too small (fixing a bug) and no idea is too big (helping a creator pivot their entire business model).

Your first 90 days:

• Within 30 days: Deep dive into the Whops product and shadow existing AMs. Take over your first 50 accounts.

• Within 60 days: Fully own a book of 75 accounts. Maintain a sub-5-minute response time and begin identifying at-risk accounts & growth opportunities.

• Within 90 days: Full book of 125150 creators. Hit your first quarterly target of 100% retention and 120% NRR.

Compensation Benefits and Perks

• Target base salary of $120000 ($200000 OTE with performance pay) a competitive equity package
• Unlimited PTO with full health vision dental coverage
• Brand new office space in Brooklyn New York at the Domino Sugar Refinery
• $12000 annual UberEats credits for lunch & dinner Monday thru Friday
• $9000 annual rent subsidy if you live within 4 blocks of our 300 Kent office
• Free Gym membership to the Equinox in our building
• Free Annual Citi Bike Membership