IT Service Desk Specialist
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
THE ROLE:
As anIT Service Desk Specialistbased in ourFort Lauderdale office you are the first point of contact for technical support within IGEL. You combine strong communication skills with a proactive analytical mindset to ensure our global users receive fast effective and compliant IT support.
TASKS AND RESPONSIBILITIES:
EXPERIENCE AND QUALIFICATIONS:
WE OFFER:
Additionalinformation:
Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants
THE ROLE:
As anIT Service Desk Specialistbased in ourFort Lauderdale office you are the first point of contact for technical support within IGEL. You combine strong communication skills with a proactive analytical mindset to ensure our global users receive fast effective and compliant IT support.
TASKS AND RESPONSIBILITIES:
- Deliver first-level technical support for end users across multiple regions
- Communicate clearly and confidently in English (no heavy accent; strong verbal skills)
- Provide both onsite and remote support via our IT Service Management system
- Diagnose troubleshoot and resolve hardware software and network issues
- Perform basic network troubleshooting and patching activities
- Set up laptops
- Manage incidents and requests using ITIL-based processes and a ticketing system
- Support and maintain Microsoft 365 Intune and execute PowerShell scripts
- Provide assistance for Linux and macOS environments (including executive support)
- Ensure all activities are compliant with IGELs IT policies and security standards
- Balance strict process adherence with pragmatic user-oriented solutions
- Escalate complex issues and collaborate with 2nd/3rd-level teams as needed
- Actively seek root causes not just quick fixes to improve long-term stability
EXPERIENCE AND QUALIFICATIONS:
- 2 years of experience in IT Service Desk or 1st Level Support
- Experience using an ITSM Tool preferable ServiceNow
- Strong customer service and communication skills
- Experience with Windows macOS and Linux operating systems
- Knowledge of Microsoft 365 Intune and Active Directory / Entra ID hybrid environments
- Familiar with PowerShell scripting and automation basics
- Understanding of ITIL processes and working with ticketing systems
- Experience providing remote support via Teams RDP or similar tools
- Inquisitive mindset: able to identify the why behind issues not just the how
- Reliable proactive and solution-oriented approach to work
- Ability to work both independently and as part of a distributed global team
WE OFFER:
- Health dental vision and prescription benefits (employee premiums covered by IGEL)
- 11 company-paid holidays per year
- 18-22 days of PTO per year (18 days in year 1 20 days starting in year 2 and 22 days after 5 years of service)
- Sick time of 10 days per year with rollover of unused days
- 401(k) plan with 100% company match
- Paid maternity and paternity leave
- Monthly home office allowance
- Remote working opportunities and flexible working times so you can combine your demanding work with your personal goals
- Employee Assistance Program (EAP) and Financial Wellness tool
- Company-paid life insurance policy long-term disability (LTD) and short-term disability (STD) coverage
- Wellbeing apps including Rightway Headspace and Wellhub
- Training and development opportunities to advance your career
- Presidents Club for the highest performing salespeople and overachievers
- An amazing culture powered by a workplace run on trust empowerment and feedback with a positive inspiring working atmosphere
- A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals together with you!
Additionalinformation:
Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants
Required Experience:
IC
Key Skills
About Company
IGEL Technology is a German software company that develops IGEL OS, a secure Linux-based endpoint operating system designed to simplify and harden access to cloud workspaces, virtual desktops, and remote applications for enterprises.
