Reservations Advisor

But thats not all as part of our Reservations Team youll: 

Be a Potters ambassador by reserving our guests the perfect holiday experience at both of our Resorts on the telephone and face to face.   

Showcase your passion for Potters Resorts by guiding guests with expert advice on rooms and breaks.   

Build lasting connections and rapport with our incredible guests and especially when they visit our Booking Desk to secure their next break.   

Put your tech administration and computer skills to good use.   

Display your dedication to delivering outstanding customer service to our valued guests on Resort.   

Set your sights high with your unstoppable drive and enthusiasm to help us meet our goals. 

Welcome guests arriving by coach and build rapport with the organisers during the break. 

Enjoy admin tasks and excel by being organised with great attention to detail.   

Thrive on being part of an expanding and fun-loving team.  

If this all sounds like a dream come true our ideal Reservations Advisor is: 

A natural conversationalist who loves engaging with our customers and guests.   

A keen listener with passion for identifying our guests needs. 

Highly motivated with bundles of enthusiasm to deliver the best possible solution. 

Thrives on wowing guests with their eagerness to help and resolve guests questions. 

Detail orientated where attention is key whilst enjoying the thriving and fast paced sales environment. 

Passionate and doesnt shy away from checking a calculation. 

Hours of Work 

Full-time working 40 hours per week  

Covering 5 days out of 7 including weekends and bank holidays.

Shift patterns will vary between 9am 6pm. 

This role is Resort based - due to our rural location you will need a full UK driving licence and your own vehicle (as you will not be able to reach us using public transport).

Salary

25000 

Dont miss out on this incredible opportunity to join Potters Family apply now and lets embark on this exciting adventure together.

Qualifications :

Were looking for candidates with proven customer service experience ideally gained through both telephone and face-to-face interaction. Hospitality experience would be a bonus.

Additional Information :

Are You Ready to Shine in Hospitality

At Potters Resorts Five Lakes were not just looking for employees were seeking stars who will help us maintain our status as the UKs Number One Fully Inclusive resort. If youre passionate about creating exceptional guest experiences and take pride in your work we want you on our team!

Why Choose Potters Resorts Five Lakes

• Be part of an award-winning newly expanded resort
• Excellent career growth and personal development opportunities
•  Free Meals when working
• Free access to our state-of-the-art gym and leisure facilities
• Competitive pay rates based on age and experience
• Continuous training through our Potters Academy
• Regular team recognition awards and treat days
• A genuinely enjoyable place to work 

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Remote Work :

No

Employment Type :

Full-time