Customer Service Advisor 7719

Title: Customer Service Advisor

Contract Type: Permanent
Salary: 28275 (London weighted salary) 26710 (regional weighted salary) per annum.

Grade: 3

Reporting Office: London Stratford or Manchester Trafford

Persona:Homebased Worker. Contractual hours to be worked on a remote basis with ad hoc office attendance as

Working Hours: 35 hours per week scheduled between 8am 6:15pm Monday Friday

Closing Date: Monday 20thApril 2026
Interviews: Tuesday 5thMay Friday8thMay 2026

Start date: Monday 22ndJune 2026
Training: Once started there will be 7 weeks of mandatory training via Microsoft Teams

Please click here to view the role profile and supporting document -Customer Service Advisor Role &Customer Service Advisor recruitment Support

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Join our Award-Winning Customer Service Centre at L&Q!

At L&Q delivering excellent customer service is at the heart of everything we do. As a Customer Service Advisoryoullbe the first point of contact for our residents handling a wide range of enquiries and ensuring every interaction is professional empathetic andsolution-focused.Youllplay a key role in supporting our commitment to customer satisfaction by resolving queries efficiently and contributing to the overall success of the team.

Youllbe working in a fast-paced high-volume environment. Our Customer Service Centre receives around 3500 calls a day sostrong communicationskills resilience and the ability to manage your time effectively are essential. With excellent training and development opportunities this is a great chance to grow your career in a vibrant and supportive team.

Ifyourepassionate about helping people thrive under pressure and are driven to exceed expectationswedlove to hear from you!

Your Impact in the Role

• Be the first point of contact for L&Q residents delivering exceptional customer service across a wide range of enquiriesincluding repairs housing management rent payments leasehold queries and more.

• Resolve customer queries at first contact wherever possible taking ownership and following through to ensure a positive experience.

• Communicate with customers through multiple channels including phone email and internal systems ensuringaccurateandtimelyresponses.

• Maintain clear and confidential records of all customer interactions usingappropriate systemsand tools.

• Collaborate with internal teams to resolve complex issues and contribute to departmental KPIs and service excellence.

WhatYoullBring

• Excellent verbal and written communication skills with the ability to listen actively and respond empathetically.

• Resilience and professionalism when handling challenging conversations.

• Strong time management and organisational skills with the ability to prioritise in a fast-paced environment.

• Confidence in using multiple software systems while engaging with customers.

• A proactive solutions-focused mindset with acommitment to delivering high-quality service.

• A team player who can also work independently and take responsibility for personal development.

• Experience in customer service and a passion for helping people.

If yourequireany reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorth Westof England.

People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.

At L&Q we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.