We are looking for a client-facing Apollo Onboarding Specialist to manage and deliver onboarding experience for clients. This role is critical in ensuring a smooth setup integration and understanding of the Apollo platform. The ideal candidate will have excellent communication skills a strong screen presence and hands-on experience with Apollos functionalities and integrations.
Job Responsibilities:
Conduct structured onboarding programs for new clients using the Apollo platform.
Serve as the primary point of contact for clients during onboarding primarily in the EMEA region.
Explain Apollos capabilities features and integration options clearly and effectively.
Address client queries with confidence and technical accuracy.
Collaborate with internal teams to ensure a seamless transition from onboarding to active use.
Understand and explain what can and cannot be integrated within the Apollo ecosystem.
Customize onboarding sessions based on the clients business model and technical setup.
Qualifications :
Skills and Experience:
Proven experience in a client-facing onboarding training or support role.
Strong communication skills and a confident screen presence for video calls.
Solid understanding of the platform (or similar sales engagement/CRM tools).
Basic technical knowledge of integrations APIs and platform capabilities.
Ability to translate technical terms into easily understandable language for clients.
Self-motivated organized and capable of managing multiple onboarding sessions simultaneously.
Familiarity with common sales CRM or marketing automation tools (e.g. Salesforce HubSpot Outreach).
Working Hours:
This role follows EMEA working hours
Remote Work :
Yes
Employment Type :
Full-time
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