Fintech Customer Support Advisor
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Lisbon Portugal Schedule: 24/7 On-Site
Start Date: 16th April 2026
About the Role
Are you a motivated native Spanish speaker with a passion for delivering outstanding customer service Join a dynamic international team in Lisbon as a Customer Support Advisor. You will be the first point of contact for clients providing exceptional support while growing your career in a stable fast-growing organization.
What Youll Do
Respond to customer inquiries via multiple channels with professionalism and empathy.
Troubleshoot issues and provide accurate timely solutions.
Educate customers on products and services to ensure the best experience.
Collaborate with internal teams to resolve complex cases efficiently.
Contribute to continuous improvement initiatives for service quality and customer satisfaction.
Requirements
Native Spanish speaker with strong English skills (B2).
Minimum 1 year of experience in customer service.
Open to working in a 24/7 on-site schedule in Lisbon.
Enthusiastic proactive and eager to learn.
What We Offer
Salary & Benefits:
With company apartment: 776 base 100 variable bonus
Without company apartment: 1061 base 100 variable bonus
Holiday & Christmas bonuses
Monthly food allowance
Free Portuguese language courses
Access to sports cooking and social activities
Career development opportunities in a stable and growing company
Friendly international and multicultural work environment
Full Relocation Package We Make Moving Easy:
Airport pickup upon arrival
Complete administrative support (residency banking paperwork)
Reimbursement of initial flight
Annual return flight for EU residents
14 months of fully equipped company housing
Welcome kit with bedding towels and basic essentials
Your New Home in Lisbon:
Modern shared company apartments fully furnished
All utilities included (Wi-Fi electricity water cable TV)
2060 minutes commute to the office
Great environment to socialize and meet other young professionals
Contract & Work Conditions
Contract Type: Temporary with strong potential for renewal and long-term employment
Trial Period: 1 month
Hiring Process
Application review
Online language assessment
Interview with the client
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
