Global Security Operations Center Manager (GSOC Manager)

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring an Global Security Operations Center Manager (GSOC). The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team ensuring the maintenance of a safe and secure environment for employees contractors visitors and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team provide strategic program oversight policy and procedure development as well as perform technical and project management.

Why Join Allied Universal

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people property and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

Those duties necessary to meet the minimum requirements of the position. To perform this job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management

Assist with developing implementing administering monitoring and improving GSOC training work instructions and protocols

Develop and update operating procedures and guidance documents

Selection and placement of Analysts; professional development implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans

Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators

Act as the first-line supervisor in the GSOC providing leadership supervision and oversight over all operations

Assist with the daily schedule for GSOC personnel Coordinate coverage for team absences

Responsible for quality control of all GSOC products and reports

Maintain situational awareness of events that may compromise the safety and security of personnel business operations and infrastructure for client locations globally; escalate to client stakeholders as necessary

Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins

Receive evaluate and disseminate information and reports from security personnel managers suppliers reporting parties etc.

Support and mentor junior personnel to enhance proficiency with company resources processes and procedures

Draft and send emergency mass notifications and other crisis communications

Create concise factual reports for distribution to client representatives company management and external stakeholders

Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk

Partner with internal security facilities real estate enterprise resiliency and business continuity teams during business-impacting incidents or events

Receive evaluate and disseminate incoming information and reports from company security personnel security officers in the field company employees suppliers reporting parties and local agencies

Develop concise fact-based incident reports for distribution to various partners

Represent the company in handling employee or customer complaints implement resolution to employee grievances or performance deficiencies

QUALIFICATIONS (MUST HAVE):

• Formal Education Licenses and Certifications Required:

  Must possess one of the following:

  o Bachelors degree in Criminal Justice Emergency Management IT Communications or a related field of study

  o Associates Degree in Criminal Justice Emergency Management IT Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role

  o High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role

  Type and Length of Specific Experience Required:

  Minimum of five (5) years of experience in corporate security management or a similar role

  Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments brand protection and travel security

  Experience working with Everbridge Suite Dataminr NC4 or other similar AI-based platforms for risk management

Knowledge and Skills Required:

Demonstrated working knowledge of best-in-class security processes and practices

Effective oral and written interpersonal communication skills including consulting team building and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports

Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.

Demonstrated proficiency in alarm monitoring access control video management and crisis communication technology

Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision

Ability to make decisions multi-task and operate within high-stress situations often under time constraints

Working knowledge of current global events and the global sociopolitical landscape

Ability to analyze and think critically sometimes under ambiguous circumstances

Planning organizing and leadership skills

Strong customer service and service delivery orientation

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

Masters degree in Criminal Justice Emergency Management Communications or related field of study

Ability to operate radio or telephone equipment and console monitors

Intelligence corporate military and security experience

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

Office environment with minimal to no exposure to extreme temperatures expected

Major activities include working on PC while sitting telephone use

Physical effort is limited to include some standing bending light lifting and limited stretching and reaching

Must be able to submit to drug screening to the extent permissible by law

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

BENEFITS:

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our companys 401(k)plan subject to eligibility requirements
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PAY:

• $115000/year

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID