Security Client Manager
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Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Company Overview:
Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is hiring a Client Manager. As a Client Manager you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership Client Engagement and Operational Oversight:
- Hire develop and retain front line staff including Security Officers Field Supervisors and Operations Managers for small to medium-sized clients within your designated portfolio
- Utilize Allied Universals AI technology online reporting tools and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules minimizing non-billed overtime and supporting revenue growth cash collections and overall profitability
- Oversee and maintain client performance metrics including budget management accounts receivable accounts payable and overall account health ensuring alignment with EBITA targets
- Build and maintain client relationships by addressing security needs reducing risks managing crises and implementing effective corrective action plans; you will develop protocols training and response strategies that drive operational improvements and ensure client satisfaction
- Deliver high-quality service to our clients while maintaining industry standards company policies and regulatory requirements
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
By infusing our core values of agility reliability caring teamwork integrity safety and innovation into your leadership approach you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
- Must possess one or more of the following:
- Bachelors degree in criminal justice business or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
- Associates degree in criminal justice business or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
- High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
- Current drivers license if driving a company vehicle or personal vehicle in the course of conducting business (e.g. client visits attending networking events)
- Minimum of two (2) years of experience driving operational goals
- Skilled in managing a large and dispersed team that fosters teamwork innovation agility client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems including Microsoft Office
- Knowledge of safety protocols and service deliverables
- Ability to interpret financial data and use it to support decision-making; understanding of financial principles including budgeting and financial reporting
- Proficiency in prioritizing tasks meeting deadlines and managing multiple projects efficiently
- Excellent oral and written communication skills
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Law enforcement military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
- Experience with (BI) Business Intelligence tools for metrics analysis reporting automation and presentations
BENEFITS:
- Medical dental vision basic life AD&D and disability insurance
- Enrollment in our companys 401(k)plan subject to eligibility requirements
- Eight paid holidays annually five sick days and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:
If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Allied Universal, a leading security and facility services company in North America, is pleased to announce the acquisition of G4S plc. This acquisition is now able to complete as Allied Universal has satisfied or waived all of the required offer conditions, including the required ant ... View more
