Call Center Representative
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Job Location:
Parsippany, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Call Center Representative at QP Group will be responsible for handling inbound and outbound customer calls in a professional and efficient manner. This role requires strong communication skills attention to detail and the ability to provide excellent customer service.
Job Responsibilities:
- Handle incoming customer calls regarding inquiries concerns and product information.
- Make outbound calls to follow up on customer requests or to provide updates.
- Assist customers with placing orders tracking shipments and resolving any issues.
- Maintain accurate customer records and update information as needed.
- Provide product recommendations and upsell/cross-sell products to customers.
- Escalate complex customer issues to the appropriate department for resolution.
- Adhere to company policies and procedures while ensuring customer satisfaction.
Essential Qualifications:
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient in using CRM systems and call center software.
Desired Experience:
- Minimum of 2-5 years of experience in a customer service or call center role.
- Previous experience in sales or telemarketing is a plus.
- Knowledge of procurement and supply chain processes is advantageous.
Salary & Benefits:
The Call Center Representative position at QP Group offers a competitive salary range of $24000 to $27000 per year. Employees will also receive benefits such as health insurance paid time off and opportunities for professional development.
Key Skills
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- Administration Support
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