Branch Head Direct Loyalty

Intellismith

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profile Job Location:

Indore - India

profile Monthly Salary: Not Disclosed
Posted on: 9 hours ago
Vacancies: 1 Vacancy

Job Summary

About Intellismith Intellismith founded in 2019 is a dynamic HR service and technology startup. Our mission is to tackle Indias employability challenges head-on. Currently we operate two key lines of business: recruiting and outsourcing. With teams based in Noida Chennai Mumbai and Bangalore we collaborate with top brands in the BFSI and IT sectors. As we chart our growth trajectory were transitioning from a service-centric model to a product-focused company. Our journey involves building a cutting-edge skilling platform to empower Indian youth with domain-specific training making them job-ready for the competitive market. Why Join Intellismith Impactful Mission: Be part of a forward-thinking organisation committed to solving employability challenges. Your work directly contributes to bridging the skills gap and transforming lives. Innovation and Growth: Contribute to our exciting transition from services to products. Shape the future of our skilling platform and impact Indian youth positively. Collaborative Environment: Work alongside talented professionals across multiple locations. Our diverse teams foster creativity and learning. Entrepreneurial Spirit: Intellismith encourages fresh ideas and entrepreneurial thinking. Your voice matters here. As a leading outsourcing partner
3) Job Context & Major Challenges

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone

Key Challenges for the role

  • To drive adoption of Service to sales approach on the Orphan customer.
  • To ensure differentiated and segmented approach to various campaigns
  • To manage attrition of the front line sales force and limited availability of quality talent.

4) Principal Accountabilities

Accountability

Supporting Actions

Implementation of Loyalty Model

  1. To ensure maintenance of relationship with Orphan customers.
  2. Up-Sell to customers assigned through various campaigns.
  3. Ensure Renewal collection and AUM conservation of the assigned base.

Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company

  1. Allocate leads to the team members as per targets decided.
  2. Periodically monitor and review performance on the assigned topline and health parameters
  3. Handhold and guide them on the sales process lead conversion and closure of sale
  4. Aggressively downloading all the RnR activities running by the organisation.

Executes smooth function of the sales and other processes in order to maximise business potential.

  1. Communicating any process change or change in any rules and regulations by the help of different training module.
  2. Ensure that actual sales and service aspects including sales calls issuance and complaint handling are carried out without any blocks

Ensure relevant people in the right place right time in order to maximise the productivity

  1. Understanding the strength of the resource and depending on that allocating job responsibility
  2. Evaluating the opportunity of each business unit and allocating targets as per that.

Execute the right method of business acquisition in order get the profitable mix for the organisation

  1. Scrutinise the business on regular basis and give the relevant information to superiors
  2. Achieve Persistency targets as per the company norms so that renewals take place on time
  3. Take corrective actions related to persistency and health

Recruitment & Training

  1. To ensure recruitment of team on a time based manner.
  2. To manage attrition within the specified limits.
  3. Ensure through continuous on the job training skill enhancement of team members.

5) Job Purpose of Direct Reports

Direct Sales Executive: To achieve the Sales and health targets set for them as per their goal sheets.

6) Relationships (If Applicable)
Internal Frequency Nature

Support Executive s

Trainers

HR

Issuance Coordinator

Client Service

Daily

Regularly

As and When Required

Daily

As and When Required

To Log-in and receipting Policies.

For arranging trainings for the team as well as for the relationships.

Mainly recruitments and man power related issues.

To Ensure the policies are Issued on time.

Service related issues.

External Frequency Nature

Relationship

Daily

Business Development and to ensure the smooth sailing

About Intellismith Intellismith founded in 2019 is a dynamic HR service and technology startup. Our mission is to tackle Indias employability challenges head-on. Currently we operate two key lines of business: recruiting and outsourcing. With teams based in Noida Chennai Mumbai and Bangalore we c...
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Key Skills

  • Customer Service
  • Computer Data Entry
  • Agriculture
  • CAD
  • Dca
  • ABB