Enterprise Account Specialist

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Lofty is a high-growth global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents empowering them to launch effective marketing campaigns track leads activities build lasting customer relationships and efficiently manage teams. As a leader in our industry we are seeking a highly motivated Sales Coordinator to join our team and drive growth within the industry. Join us on our exciting journey and help shape the future of technology within the real estate space!

Whats the job

Lofty is seeking an Enterprise Account Specialist to manage and grow a portfolio of enterprise customers using Loftys enterprise customer success motion. This role owns post-sale execution across onboarding adoption engagement and retention with a strong focus on seat growth agent adoption and Net Revenue Retention (NRR).

This role is intentionally scoped as a stepping stone into an Enterprise Customer Success Manager (ECSM) position. While responsibilities and outcomes mirror those of an ECSM the Enterprise Account Specialist manages a smaller lower-complexity book of business with fewer executive stakeholders and escalations providing a clear proving ground for future growth.

Account Ownership & Customer Success

Own a portfolio of enterprise accounts as the primary Customer Success point of contact.
Execute the full post-sale customer lifecycle including onboarding adoption engagement and renewal readiness
Maintain regular structured touchpoints with account stakeholders.
Monitor account health platform usage and engagement to proactively manage risk.
Ensure customers are consistently realizing value from the Lofty platform.

Seat Growth Adoption & Revenue Retention

Drive agent adoption across child seats to unlock expansion and growth opportunities.
Partner closely with Strategic Growth Managers (SGMs) to support seat growth and revenue initiatives.
Identify expansion-ready signals based on usage engagement and adoption data.
Support renewal readiness by improving account health and demonstrated value.
Contribute directly to Net Revenue Retention (NRR) across your book of business.

Cross-Functional Partnership

Collaborate with SGMs on account planning opportunity identification and execution.
Coordinate with Support Onboarding and Product teams to resolve account issues.
Own communication follow-through and escalation management as needed.
Prepare and participate in account reviews using usage data and outcomes.

Execution Systems & Accountability

Maintain accurate account documentation activity tracking and notes in HubSpot.
Track progress against adoption seat growth and engagement benchmarks.
Deliver trainings webinars and enablement sessions for assigned accounts.
Execute within established enterprise success playbooks and operating cadences.

Whats the work location

Youll be based out of our stunning light-filled headquarters in the Warehouse District of Downtown Phoenixa 17000-square-foot space designed for collaboration creativity and connection. During onboarding and training youll work in-office five days a week to ramp up quickly and connect with your team. Once performance metrics are met youll transition to a hybrid schedule of three in-office days per week.

Whats the earning potential ($$$)

First-year earnings This role offers a competitive base salary starting at $70000 and a 20% bonus with opportunities for growth based on performance.

Requirements

What are we looking for

2 years of experience in Customer Success Account Management or SaaS.
Experience managing a book of business in a B2B or enterprise environment.
Strong understanding of customer lifecycle management adoption and retention motions.
Confidence owning customer conversations and driving outcomes.
Excellent organizational communication and follow-through skills.
Ability to manage multiple accounts in a fast-paced growth-oriented environment.

Anything else Absolutely! Benefits and Perks:

This is a place where every day we are inspired by our teammates encouraging each other to be our best. The environment is friendly and supportive! And we feel its important to reward our team with competitive pay and benefits. Here are some of the highlights:

Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
Paid Time Off: Work hard play hard! In addition to 10 holidays we offer three weeks of paid time off so that you can achieve a healthy work-life balance.
Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
Employee Assistance Program: We are proud to offer free access to SupportLinc a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
Team Building: We may work across time zones and countries but were still united. We host a monthly schedule of team activities quarterly town halls open Q&A sessions and other special eventsso many fun ways for us to connect and support one another.
Growth Opportunities: When our people growwe grow! We offer leadership training development journeys for core teams and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
Tools To Do The Job: We ensure you are hooked up with the tools equipment and systems you need. We begin the process prior to your start date so you are ready to rock n roll on your first day.
What Else We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.

Join our growing team and lets have fun building this business together!

Required Experience:

Whats the job

Account Ownership & Customer Success

Own a portfolio of enterprise accounts as the primary Customer Success point of contact.
Execute the full post-sale customer lifecycle including onboarding adoption engagement and renewal readiness
Maintain regular structured touchpoints with account stakeholders.
Monitor account health platform usage and engagement to proactively manage risk.
Ensure customers are consistently realizing value from the Lofty platform.

Seat Growth Adoption & Revenue Retention

Drive agent adoption across child seats to unlock expansion and growth opportunities.
Partner closely with Strategic Growth Managers (SGMs) to support seat growth and revenue initiatives.
Identify expansion-ready signals based on usage engagement and adoption data.
Support renewal readiness by improving account health and demonstrated value.
Contribute directly to Net Revenue Retention (NRR) across your book of business.

Cross-Functional Partnership

Collaborate with SGMs on account planning opportunity identification and execution.
Coordinate with Support Onboarding and Product teams to resolve account issues.
Own communication follow-through and escalation management as needed.
Prepare and participate in account reviews using usage data and outcomes.

Execution Systems & Accountability

Maintain accurate account documentation activity tracking and notes in HubSpot.
Track progress against adoption seat growth and engagement benchmarks.
Deliver trainings webinars and enablement sessions for assigned accounts.
Execute within established enterprise success playbooks and operating cadences.

Whats the work location

Whats the earning potential ($$$)

First-year earnings This role offers a competitive base salary starting at $70000 and a 20% bonus with opportunities for growth based on performance.

Requirements

What are we looking for

2 years of experience in Customer Success Account Management or SaaS.
Experience managing a book of business in a B2B or enterprise environment.
Strong understanding of customer lifecycle management adoption and retention motions.
Confidence owning customer conversations and driving outcomes.
Excellent organizational communication and follow-through skills.
Ability to manage multiple accounts in a fast-paced growth-oriented environment.

Anything else Absolutely! Benefits and Perks:

Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
Paid Time Off: Work hard play hard! In addition to 10 holidays we offer three weeks of paid time off so that you can achieve a healthy work-life balance.
Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
Employee Assistance Program: We are proud to offer free access to SupportLinc a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
Team Building: We may work across time zones and countries but were still united. We host a monthly schedule of team activities quarterly town halls open Q&A sessions and other special eventsso many fun ways for us to connect and support one another.
Growth Opportunities: When our people growwe grow! We offer leadership training development journeys for core teams and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
Tools To Do The Job: We ensure you are hooked up with the tools equipment and systems you need. We begin the process prior to your start date so you are ready to rock n roll on your first day.
What Else We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.

Join our growing team and lets have fun building this business together!

Required Experience:

Key Skills

SAAS
Customer Service
Cloud
Healthcare
Account Management
CRM
Salesforce
Infrastructure
Client Relationships
New Customers
Territory
Trade shows
Sales Goals
Sales Process
Analytics

Apply Now

About Company

Lofty

Lofty is an all-in-one real estate solution that offers CRM, IDX, team management, lead generation and more bundled in a seamless, easy to use package.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click