Lead Residential Counselor

Lead Residential Counselor

Reports to Job Role: ERCS Director of Operations

FLSA: Non-Exempt

Employee Factor: 40 hours

R/S/T/O/I: Regular

Level:Team Member

Descriptive Summary

The Lead Residential Counselor (RC) is responsible for safe and efficient operation of the Embry Rucker Community Shelter (ERCS) and Winter Seasonal program during their assigned shift. The Lead RC acts as the lead staff person on the shift bearing ultimate responsibility for ensuring that all the essential responsibilities for shelter operations are carried out during the shift and that services are equitable and delivered with integrity in accordance with the Agency Mission Vision and Values. The Lead RC evaluates and provides for the individual needs of each participants maintaining the dignity and confidentiality of all guests staff and volunteers. The Lead RC coordinates and assists volunteers in the performance of their responsibilities and maintaining accurate and detailed addition to working with participants and volunteers the Lead RC is responsible for assisting donors and community members by addressing their needs and concerns appropriately. The Lead RC must have strong interpersonal and motivational addition they must possess a patient trauma-informed approach to service delivery. All duties are performed in a professional and timely manner in a fast-paced high-demand environment. The Embry Rucker Community Shelter serves both single adults and families with children. A candidate that is bilingual in English/Spanish and has the ability to use ones lived personal experience of housing instability to help assess system barriers is a plus.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Key Performance Indicators-Residential Counselor

• Establishes and maintains a working and residential environment that promotes mutual respect between staff members participants volunteers and community.
• Interacts with participants in a positive and respectful manner that is trauma-informed and uses a racial equity lens.
• Greets visitors and answers phone in a welcoming and engaging manner.
• Completes shift documentation including but not limited to: shift notes changeover updates safety inspections and perimeter checks.
• Provides support problem resolution and emergency crisis intervention and stabilization services for participants.
• Provides orientation to new participants to facilitate adaption to the shelter environment.
• Supports and assists volunteers while performing their duties.
• Monitors all aspects of shelter activities and conducts changeover with outgoing and

incoming staff members.

• Reads email shift logs incident reports etc. during shift in order to remain up to date.
• Maintains confidentiality and privacy of all identifying information concerning participants in accordance with applicable confidentiality and privacy laws rules and regulations.

• Serves as essential staff during inclement weather and other emergencies.
• Attends required staff meetings retreats and trainings.
• Position requires frequent physical activity including unloading and stocking donations distributing supplies doing laundry cleaning completing grounds checks and dorm checks.

• Overnight positions are awake positions and require staff on duty are alert and responsive throughout the entire shift.
• Services are delivered in accordance with Agency Mission Vision and Values.

• Perform any other duties deemed necessary to support the program and agency.

Key Performance Indicators-Shift Lead

• Begins shift byengaging in pass down with the previous Shift Lead reviewing all shift summaries and critical incidents that took place on the previous shift conducts a huddle with the RCs to determine the shift plan for rounds and safety inspections conducts an initial round and safety inspection of the facility and documents who is present and who is absent reviews all sign in sheets for accuracycompletes inventory of supplies and reviews donations slips for completeness and accuracy.
• Provides oversight and guidance for Residential Counselors on the assigned shift.
• Completes and signs off on special documentation including but not limited to: critical incident reports and documentation for case files.
• Reviews gains approval and signs off on all No Trespass and Suspension notices completed during shift.
• Completes medication monitoring training and monitors medications. Reviews med log for completeness and accuracy throughout shift.
• Contacts management during serious incidents and communicates with program staff regarding shelter guest and residential issues.
• E-mails Case Managers and Outreach Workers as needed when case management questions or concerns arise during the shift.
• Conducts house meetings.
• Receives donations and assists donors in completing the donation form.
• Conducts after-hours intakes as needed.
• Transports participants to Hypothermia Prevention site as needed.

• Ensures that all documentation and shift responsibilities are completed prior to leaving the facility including: e-mailing shift summaries Critical Incident Reports and reviewing all donation forms for completeness and accuracy.

Supervisory Responsibilities

Leadership Competencies

• Develops and motivates others: (Motivates others and supports their development through strong coaching and mentoring)
• External representation and collaboration:(Represents the organization among external stakeholders and communicates in a sophisticated way about the organizations vision and work. Seeks innovative ways to collaborate.)
• Manages uncertainty (Identifies and manages risks. Demonstrates openness to change and new perspectives; can manage and adapt to ambiguity)
• Manages with data (Understands data; analyzes data and identifies insights and implications)
• Organization and systems thinking (Has a robust understanding of the community served and the landscape in which the organization operates and actively applies that knowledge)
• Personnel Management (Effectively manages and develops others)
• Team-building (Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions)

Shifts Available

• 3:00: p.m.-11:00 p.m. Monday through Friday (FT)
• 11:00 p.m.-7:00 a.m. Sunday through Thursday (FT)

Minimum Qualifications (Knowledge Skills and Abilities)

• High School Diploma.
• Certification in MANDT or similar technique.
• CPR and First Aid Certification.
• Bilingual in English and Spanish preferred.
• Verbal and written proficiency in English and Spanish.
• Proficiency with Microsoft Office suite or related software.
• One year of supervisory experience.
• Experience working with vulnerable individuals and families including people with mental health and/or substance abuse disabilities is required.
• Ability to work with families with minor children.
• Patient trauma-informed approach to service delivery that is equitable and delivered with integrity.
• Strong interpersonal and motivational skills.
• Familiar with and able to implement Risk Management and Emergency Procedures.
• Ability to learn process information prioritize competing priorities and make sound and reasoned decisions in a fast-paced environment.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to maintain ethical boundaries as well as confidentiality of participants and accurate records is required.
• Effective verbal and written communication skills with staff clients volunteers.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Strong customer service and interpersonal skills.
• Detail-oriented with strong attention to follow-through.
• Ability to work collaboratively with others and as a member of a team.
• Ability to prioritize tasks and delegate them when necessary.
• Must be detailed flexible and able to work accurately under pressure and meet deadlines.
• Must be responsible dependable and display the highest level of integrity.
• Candidate will be required to pass criminal background and Child Protective Services background checks.
• Must have a valid drivers license with no history of significant accidents or moving violations
• Candidate must be able to drive 15 passenger van.

Attitude

• Actively interested in learning about new and evidence-based methods for improving operations
• Attentive to constraints of time and funds in setting stretch goals
• Respectful of staff volunteers funders and clients
• Forward thinker considering not just today but what are the implications for tomorrow
• Collaborative leader working with others individually and in teams

Work Environment

• The work is performed in a shelter environment and is essential personnel.
• Some work is performed outdoors in both the winter and summer.
• Occasional driving or personal or Cornerstones vehicle.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged sitting and a desk and working on a computer.
• Regular in person interaction with the public clients and stakeholders.
• Handle or feel objects tools or controls.
• Ability to lift and carry up to 20 pounds
• Occasional navigation of (stairs ramps ladders)
• Noise level in the work environment is usually low to moderate
• Must be able to safely operate a company vehicle.