Engagement Specialist IKC Slidell
Share
Job Location:
Slidell, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Posting Date
02/09/2026662 Robert BlvdSlidellLouisiana70458United States of AmericaAt DaVita IKC engagement is everything. As an Engagement Specialist youll be the first point of contact for patientsonboarding scheduling and keeping them connected through high-volume relationship-focused outreach. This role is perfect for someone organized motivated and skilled at building trust while helping patients navigate their healthcare journey.
Location & Travel:
Travel within the assigned market to DaVita clinics and/or Nephrology Practices in Slidell Louisiana and surrounding areas.
Commute may include locations up to 90 minutes from central location
No Nights/weekends
Position Details:
Full-Time MondayFriday schedule
Daily start time flexible between 7:008:00 AM
Responsibilities:
Facilitate CHE completion in nephrology offices clinics or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients caregivers and clinics for CHE scheduling reminders and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Demonstrate exceptional interpersonal skills to build trust influence patient participation and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact
Qualifications:
High School Diploma or GED required. Associates or Bachelors Degree preferred.
2 years professional work experience in a customer service patient-facing or telephonic outreach role preferred
Prior experience in a healthcare setting preferred
Intermediate proficiency in Microsoft Word Excel PowerPoint and Outlook
Strong verbal and written communication skills active listening and motivational techniques
Highly organized with excellent time management and follow-through skills
Ability to work autonomously and collaboratively with care team members
Why Youll Love Working Here:
Directly impact patient care and engagement for complex chronic conditions
Be part of a mission-driven collaborative care team
Flexible hybrid schedule with opportunities for professional growth
Supportive environment that values innovation communication and patient-centered care
Join our team and help patients navigate their care journey
What Well Provide
More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out
Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform Star Learning.
#LI-TS2
At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.
This position will be open for a minimum of three days.
For location-specific minimum wage details see the following link: for the role will depend on a number of factors including a candidates qualifications skills competencies and experience. DaVita offers a competitive total rewards package which includes a 401k match healthcare coverage and a broad range of other benefits. Learn more at
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Required Experience:
IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
At DaVita—affectionately referred to as The Village—we are a community first and a company second. Our Trilogy of Care—Caring for Our Patients, Caring for Each Other and Caring for Our World—has been at the heart of everything we do and we work together to pursue our company Mission ... View more
