As E-Commerce Manager you will be responsible for driving the hotels online performance across all digital distribution channels. You will play a key role in strengthening the hotels online presence optimizing conversion and maximizing revenue through direct and third-party channels. Working closely with Sales Marketing Revenue Management and Corporate teams you will ensure alignment with Minor Hotels and Avani brand strategies while delivering measurable commercial results.
As part of the pre-opening leadership team you will support the setup launch and ongoing optimization of all e-commerce platforms to ensure a strong digital foundation from day one.
Key Responsibilities:
Develop and execute the hotels e-commerce strategy in line with brand guidelines revenue objectives and market positioning.
Manage and optimize all online distribution channels including brand website OTAs GDS and other digital platforms.
Ensure accuracy consistency and optimization of hotel content rates availability promotions and offers across all online channels.
Monitor and analyze digital performance metrics including conversion rates channel mix booking trends and campaign effectiveness.
Collaborate closely with Revenue Management to support pricing strategies promotions and demand generation initiatives.
Work with Marketing Communications and Corporate teams to support digital campaigns SEO/SEM initiatives and online brand visibility.
Manage online reputation and guest review platforms in coordination with Operations and Marketing teams.
Prepare regular performance reports and insights providing recommendations to improve online revenue and channel efficiency.
Support pre-opening activities including system setup content loading channel activation and SOP development.
Ensure compliance with Minor Hotels policies brand standards and digital best practices.
Qualifications :
Bachelors degree in Marketing E-Commerce Digital Media Hospitality Management or a related field.
Minimum 5 years of experience in e-commerce digital marketing or online distribution within the hospitality industry.
Strong understanding of hotel distribution channels OTAs performance and digital booking behavior.
Proven experience working with e-commerce platforms channel managers and analytics tools.
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
Excellent communication and coordination skills with the ability to work cross-functionally.
Proficiency in English; knowledge of Lao and/or Thai is required.
Detail-oriented proactive and able to perform in a fast-paced pre-opening and operational environment.
Local market knowledge and experience required.
Remote Work :
No
Employment Type :
Full-time
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