Account Manager (Small, Medium Business)
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
SMB Account Manager
Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.
Were looking for an SMB Account Manager to join our Manchester this role youll help our restaurant partners grow their businesses by improving their delivery operations attracting new customers and leveraging our latest technology to get the very best out of our platform.
Get to know our Commercial team what drives us how we work and what you can expect.
What Youll Be Doing
Youll be joining the SMB (Small Medium Business) team in Manchester City Centre. We focus on high-velocity desk-based relationship management acting as the primary consultants for our diverse partner base to ensure their long-term success.
Heres what your day-to-day might look like:
Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model driving growth through phone email and video presentations.
Relationship Partnership: Build and maintain favourable long-term relationships with partners ensuring they receive exceptional service and tailored support.
Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics including order volume retention and customer outcomes.
Consultative Selling: Guide partners on how to offer the best delivery experience and take advantage of our latest technology and perks.
Cross-Functional Collaboration: Liaise between your restaurant partners and internal Deliveroo teams to ensure our solutions are delivered according to their specific needs.
What Youll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
Proven Account Management: A track record in an account management role with experience in telephone-based support and selling.
Data-Led Problem Solving: The ability to understand problems and get to the crux of an issue quickly using data without over-complicating solutions.
Creative Communication: An excellent phone manner and the ability to remove barriers through creativity and persuasive communication.
Tech Curiosity: A genuine enthusiasm for technology and a keenness to learn how digital tools can help partners excel in a competitive marketplace.
Results-Oriented: A proactive mindset focused on driving positive outcomes for both our partners and the Deliveroo business.
Why Join Us
At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day Your work directly improves experiences for customers partners and riders.
Learn fast in an entrepreneurial environment Work close to the market with autonomy pace and real responsibility.
Build a career not just a role Stretch yourself develop new skills and grow as the business evolves.
Deliver together in an inclusive culture Collaborative values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.
Diversity Equity and Inclusion
At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.
If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!
Required Experience:
Manager
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
