Manager of Site Support
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Job Location:
Fort Smith, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Find your calling at Mercy!
Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership facility CSH and Mercy. The IT Manager will also be responsible for a) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures b) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests ensuring the appropriate resources are engaged c) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support d) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI e) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and f) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals.Position Details:
Manager of Site Support
Position is based in Arkansas.
Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership facility CSH and Mercy. The IT Manager will also be responsible for A) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures B) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests ensuring the appropriate resources are engaged C) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support D) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI E) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and F) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals.
Position Description: Manager of Site Support
Location: Hybrid
Type: Full-Time
*Please note that as of the posting date of this job announcement Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates including U.S. citizens permanent residents and those with existing work authorization to apply.
Qualifications:
Education: Bachelors degree in related field specialized training or equivalent work experience.
Experience: Twelve (12) years of relevant technical or business work experience.
What Makes You a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. Were also collaborative and unafraid to do a little extra to deliver excellent care thats just part of our commitment. If that sounds like a good fit for you we encourage you to apply.
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Why Mercy
From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.
Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.
Required Experience:
Manager
Key Skills
- Computer Skills
- Lean
- Management Experience
- Process Improvement
- Warehouse Distribution Experience
- OSHA
- Process Management
- Training & Development
- LIHTC
- Leadership Experience
- Property Management
- Supervising Experience
About Company
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
