Director of Product Design
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Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Acumatica is seeking a Director of Product Design (Head of Design) to lead and scale our design organization while championing a deeply customer-centric approach to product development.
In this role you will define and drive the vision for customer experience across the Acumatica platform. You will ensure that customer insightsgathered through research direct engagement and participation in the Acumatica communityare embedded into every stage of the product lifecycle.
You will partner closely with Product Management and Engineering to ensure teams have a clear understanding of customer pain points and are equipped to deliver intuitive high-impact solutions. This is a highly visible leadership role with the opportunity to shape how Acumatica delivers value to its customers through design.
This role reports to the Chief Product Officer.
What Youll Do
Lead Customer Experience Strategy
- Define and drive a cohesive end-to-end customer experience strategy across the Acumatica ecosystem.
- Ensure experiences are intuitive efficient and aligned with real customer workflowsfrom onboarding through advanced ERP usage.
- Champion design as a strategic driver of customer satisfaction adoption and retention.
Drive Customer Research & Insights
- Build and scale a strong UX research practice that informs product and design decisions.
- Leverage qualitative and quantitative research methods to uncover customer needs behaviors and pain points.
- Translate insights into actionable recommendations that shape product strategy and roadmap priorities.
Engage with the Acumatica Community
- Actively engage with Acumatica customers partners and user communities through forums events advisory groups and direct conversations.
- Establish continuous feedback loops with the community to ensure customer voices are represented in product decisions.
- Serve as a design leader and advocate within the broader Acumatica ecosystem.
Enable Product-Led Growth & Engagement
- Design and optimize user journeys that support onboarding feature discovery and long-term adoption.
- Identify friction points and opportunities to improve engagement conversion and customer lifetime value.
- Partner with Product to create experiences that turn users into advocates.
Partner with Engineering & Product
- Work closely with Engineering teams to ensure a deep understanding of customer pain points use cases and design intent.
- Embed design practices into the development process to improve quality usability and delivery outcomes.
- Collaborate with Product Management to align design initiatives with business goals and customer outcomes.
Lead Design System & Quality
- Drive the evolution and governance of Acumaticas design system to ensure consistency scalability and efficiency.
- Ensure the system supports complex ERP workflows while maintaining clarity usability and modern UX standards.
Build & Scale the Design Organization
- Recruit mentor and grow a high-performing multidisciplinary design team.
- Establish effective design operations processes and best practices.
- Foster a culture of collaboration customer-centricity and continuous improvement.
Drive Innovation
- Partner with product and engineering leadership to define the future of AI-driven and assistive experiences.
- Ensure innovation is grounded in real customer needs and delivers meaningful value.
Qualifications :
- 15 years of experience in product design UX or related fields including leadership roles in enterprise or SaaS environments.
- Proven ability to design and deliver customer experiences that drive engagement adoption and retention.
- Strong experience in UX research and leveraging customer insights to inform product decisions.
- Demonstrated success engaging directly with customers and partner ecosystems to influence product direction.
- Experience partnering closely with Engineering and Product teams to deliver high-quality solutions.
- Track record of building and scaling design teams systems and processes.
- Excellent communication and leadership skills with the ability to influence across all levels of the organization.
Additional Information :
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
For this role the salary range is $210000-$230000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.
Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you -based employees gain access to healthcare benefits (medical dental and vision insurance for you and your dependents) employer paid Short-Term/Long-Term Disability and Basic life coverage 401(k) plan with company match Flexible time off sick and safe leave among others.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) with customers worldwide. But dont take our word for itread what analysts like G2 and Info-Tech have to say about us. Acumatica is different by design and purposely built to h ... View more
