IT Support Specialist

Minco is a global provider of thermal solutions temperature sensing and control and flex circuit solutions for medical aerospace defense oil and gas power generation and other high-reliability applications. Our experienced team couples advanced product technologies expert design and engineering services and a deep understanding of our customers applications to provide comprehensive solutions that meet exacting requirements for quality reliability and performance.

Minco has an outstanding opportunity for you to join our IT team as a full-time IT Support Specialist. The IT Support Specialist I provides front-line on-site technical support to end users across the organization. This role is responsible for supporting Windows operating systems Microsoft applications printers and general day-to-day IT support needs.

This position is customer-facing and requires strong communication skills technical aptitude and a service-oriented mindset.

• Provide on-site and remote technical support for end-user hardware software and peripheral issues
• Troubleshoot and support Windows operating systems
• Support Microsoft applications and services including Microsoft 365 (Outlook Teams Word Excel etc.)
• Install configure and maintain desktops laptops monitors docking stations and printers
• Diagnose and resolve common workstations printing and connectivity issues
• Respond to and document help desk tickets
• Perform user account support tasks such as password resets and basic Active Directory requests
• Assist with the Windows 10 to Windows 11 upgrade project including device readiness upgrades and post-upgrade support
• Escalate complex or unresolved issues to senior IT staff as appropriate
• Follow established IT policies procedures and security best practices
• Maintain a high level of professionalism and customer service when supporting end users
• Other duties as assigned

Skills:

Required

• Working knowledge of Windows operating systems
• Familiarity with Microsoft Office / Microsoft 365 applications
• Basic understanding of printers peripherals and workstation hardware
• Basic understanding of networking protocols and configurations
• Strong troubleshooting communication and customer service skills
• Ability to work independently as well as collaboratively within a team environment

Preferred (Not Required)

• Experience supporting Microsoft 365 environments
• Experience in imaging and upgrading devices with Microsoft Operating Systems
• Familiarity with ticketing systems and IT asset management tools
• Exposure to Active Directory user and computer management
• CompTIA A or similar entry-level IT certification

Qualifications

• Associate degree in information technology or equivalent work experience
• 13 years of experience in an IT support help desk or desktop support role

Work Environment

• General office environment
• This position is On-Site

Pay Range: $50000-$62000 annually

At Minco we pride ourselves on our commitment to our employees. That is why we consciously seek to provide you with benefits and services that help balance work life and personal life as well as assist with your personal and professional growth. We offer a competitive wage and benefits package including tuition reimbursement health and dental insurance life insurance and paid time off. We are located one block from the bus line and we offer free parking.

To Apply: Please complete the application online through Employee Self-Service OR at If you need assistance applying please contact Human Resources.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Minco Products Inc is an E-Verify- ITAR employer.

Applicants for this position must be legally authorized to work in the United States without company sponsorship