IT Support Intern Waterloo, Iowa

VGM Group - a 100% employee-owned nationally recognized provider of professional business solutions and services - is seeking an IT support intern to join our Corporate IT help desk team. The VGM Corporate IT department is a dynamic team dedicated to providing innovative technical solutions to a large enterprise organization. Our corporate IT team partners with all VGM business units and subsidiaries to provide valuable technology solutions at all levels of the this internship role you will make a direct impact on the efficiency and effectiveness of our workforce.

Position Summary:As an IT support intern with the VGM Group Information Technology department you will gain valuable work experience in a professional environment leveraging your prior experience education and involvement. Our interns play an essential role in the departments they are part of working on important responsibilities special projects and networking with our teams.

TheITsupport intern positionis responsible forenabling productivity and efficiency across the organization by providingtimely first level technical support services to all VGM Group Inc. employees.

Whats more At VGM Group we are 100% employee owned.Click to view more aboutVGM!

Reporting Accountability: Service Desk Team Lead Service Desk Manager

Working Location:On-Site at VGM Headquarters in Waterloo Iowa

Working Hours:Full-Time 40 hours per week 8am-5pm CST Monday-Friday over the summer months (May to August)

Key Responsibilities:

• Provide tier 1 first level technical support services to all VGM Group employees.
• Interact with hardware and software on an ongoing basis problem resolution.
• Author appropriate documentation and procedures relating to equipment operations software changes maintenance and problems encountered with periodic review to ensure they are current.
• Assist with system backup administration.
• Assist with major system upgrades as needed.
• Evaluate current methods of software and hardware use recommend improvements and efficiencies.
• Undertake other projects and duties as assigned.

Goals of the Internship:

• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena

Key Qualifications:

Education and experience:

• Be educated in an IT Support or Networking field of study or related IT or Computer Science program
• Have the ability to assess needs and/or problems of users to correct or recommend viable solutions using knowledge of systems and equipment

Skills and competencies:

• Have effective interpersonal skills to communicate with organization staff and department managers to accomplish goals for productivity and organization wide quality of service
• Have the ability to work independently with little supervision

Physical requirements:

• Operation of office equipment and using technology efficiently such as computers phones misc. office equipment
• Visual abilities to include reading distance vision and peripheral vision
• Moving throughout the VGM facilities when needed.

Learn more about VGM Group Inc.:

Headquartered in Waterloo Iowa VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing commercial insurance management of healthcare services and networks in post-acute cases healthcare distribution direct to patient homes specialty consulting online education digital print and traditional marketing and more. VGM employs approximately 1700 people across 40 states and Canada with more than 1100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit .

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.