Exemption Status:

Pay scale information is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any selected candidate or employee which is always dependent on actual experience education qualifications and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems Inc. is looking for extraordinary people to join our team!

Why join MedImpact Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity high performance and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products systems and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction service cost and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Manager Premier Accounts is responsible for ensuring overall operational excellence and strategic oversight for business identified premier clients. This role is fully dedicated to the identified premier client and all its respective lines of business.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as primary leadership point of contact for the assigned client strengthening relationships with client contacts through consistent high-quality service delivery.
• Recruit and lead team of direct reports ensuring strong PBM and Medicare subject matter expertise.
• Review and direct the distribution of work allocation of resources and assess performance for assigned team.
• Provide strategic guidance to assigned AE(s) to support impactful quarterly business reviews monthly financial reviews and proactive consultative solutioning.
• Partner with the assigned Operations Manager and Account Managers to prioritize manage and resolve escalated client matters.
• Escalate issues appropriately across the organization to support resolution process improvements and risk mitigation.
• Support functional and often cross functional leadership in aligning strategic initiatives and participation in executive level client meetings.
• Accountable for maintaining a clear understanding of all contractual obligations to ensure full compliance with client agreements.
• Collaborate with internal partners including but not limited to Government Programs Compliance Clinical etc. on process improvements aligned to client needs.
• Foster a team culture built on open communication collaboration and mutual respect.
• Mentor and coach staff to support strength-based development and career growth.
• Other duties as assigned.

Supervisory Responsibilities

Manages assigned staff in the segment area. Responsible for the overall direction coordination and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA degree or equivalent plus 5 years of experience; 1 year of SME in respective area(s); and 3 years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir) that must completed within 12 months in new position may substitute for the supervisory experience requirement.

Computer Skills

Intermediate to advanced proficiency with all Microsoft 365 applications.

Certificates Licenses Registrations

N/A

Other Skills and Abilities

• Knowledge of Medicare Part requirements for health benefits knowledge of healthcare products PBM contracts

• Consultative selling and negotiation skills; demonstrated ability in creating and presenting client presentations using excellent communication skills

• Proven history of ability to seamlessly manage difficult or emotional client situations and respond promptly to premier client needs including soliciting client feedback for continuous improvement.

Reasoning Ability

• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Mathematical Skills

• Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Language Skills

• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

Competencies To perform the job successfully an individual should demonstrate the following competencies:

• Building Effective Teams
• Decision Quality
• Informing
• Confronting Direct Reports
• Delegation
• Organizational Agility
• Customer Focus
• Drive for Results
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger handle or feel and reach with hands and arms. Visual acuity to 20 inches. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts high precarious places fumes or airborne particles toxic or caustic chemicals outdoor weather conditions risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees colleagues clients or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights at weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires both domestic and international travel of up to 50% of the time. A valid passport and ability to leave the United States is required

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer and the greatness you can bring to our teams please submit your resume to is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego
California. Our solutions and services positively influence healthcare outcomes and expenditures improving the position of our clients in the market. MedImpact offers high-value solutions to payers providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.