Event Sales & Services Manager

Under the general guidance of the Director of Special Events the Event Sales and Services Manager will be the driving force behind unforgettable events that reflect Ennismores distinctive lifestyle brands. Youll own the full journeyfrom selling inspired event concepts to delivering beautifully executed experiencesbalancing commercial success with creative guest-first thinking. This role is ideal for someone who thrives in a fast-paced design-led hospitality environment and understands that no two events (or clients) should feel the same while delivering a world-class level consistent with the Delano legacy.

YOUR KEY RESPONSIBILITIES:

• Plan coordinate and execute social corporate and special events including conferences buyouts and VIP experiences
• Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists establishing billing overseeing group room blocks welcoming VIPs overseeing amenity requests handling on site event logistics coordinating outside vendors and enforcing the contract
• Collaborate cross-functionally with Group Sales F&B Operations Rooms Guest Experience and Marketing teams to ensure flawless execution
• Create detailed event orders timelines floor plans and run-of-show documents
• Write resumes for each group giving the hotel departments an overview and schedule of the conference and its objective details of the meeting agenda AV requirements VIPs billing arrangements and amenity requests
• Compile any cancellation/attrition charges for groups and/or events
• Attend daily weekly and monthly meetings as directed
• Manage event budgets forecasting billing and post-event reconciliation
• Work with the Director of Special Events to generate an accurate monthly forecast of group food and beverage revenue associated with all events
• Source and manage vendors while maintaining brand and service standards
• Oversee on-site event execution ensuring exceptional service guest satisfaction and issue resolution
• Perform additional responsibilities as assigned in a collaborative service-driven environment
• Oversee adherence to safety protocols licensing compliance requirements and brand standards
• We recognize we are in the hospitality industry and that may require us to provide lateral service to support the overall guest experience
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service

Qualifications :

• Bachelors degree in hospitality management Business Administration or a related field
• Minimum of 3 years experience in hospitality event management (hotel resort venue or luxury brand preferred) with focus on group and event business
• Strong understanding of food & beverage operations and service standards
• Proficiency in Opera Microsoft Office Suite (Word Excel Outlook) and event management platforms
• Excellent communication skills must be able to read write speak an present in English professionally
• Adaptable and able to thrive in fast-paced extended-hour environments
• Ability to stand/walk for prolonged periods; must be able to bend lift and move materials as required
• Must maintain a polished professional appearance in accordance with Delano brand standards
• Maintain positive and productive working relationships with other employees and departments
• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations
• Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary
• Exceptional client service and relationship-building skills
• Strong organizational communication interpersonal and leadership abilities
• Proven track record of achieving sales goals and exceeding revenue targets
• Excellent negotiation and problem-solving skills
• Flexible schedule including evenings weekends and holidays as needed
• All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time