Resort Operations Manager in Training

Lake Geneva, WI - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Resort Operations Manager in Training

Join the fun fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train alongside our professional customer-centric Front Desk/Call Center team honing your communication leadership customer service and problem-solving skills while living in the bustling and beautiful Lake Geneva Wisconsins premier resort town.

As a Resort Operations Manager in Training you will experience the importance of Front Desk and Call Center operations at a multi-property semi-private resort.

Learn to process guest check-ins check-outs room assignments and special requests.
Develop refined customer service skills both in-person on by phone.
Acquire the ability to anticipate and respond to guest needs.
Work with the Call Center/Front Desk team to establish and meet sales goals.
Multi-task by speaking with customers while making online reservations in real time.
Run and check daily reports using tee time and reservation software.
Develop guest recovery skills to meet customer expectations graciously.
Uphold opening and closing protocols and service standards.
Participate in and contribute to weekly team meetings.

Requirements

Currently enrolled in a four-year college program or recently graduated
Emphasis of study preferred to be focused on hospitality resort or restaurant management
Strong organizational leadership and communication skills
Capable of a minimum 10-week commitment

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Required Experience:

Manager

Resort Operations Manager in TrainingJoin the fun fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train alongside our professional customer-centric Front D...