Account Services Coordinator

The Van Drunen Family of Companies is growing!

The Account Services Coordinator (ASC) plays a vital role in creating customer experiences that reflect our commitment to excellence. At the heart of the ASCs work is a dedication to understanding customer needs and delivering proactive reliable service turning each interaction into an opportunity to build trust and create loyal brand advocates. The ASC is a key partner in the sales process managing daily account activities and ensures customer orders are handled accurately efficiently and with a servicefirst mindset. Working closely with Account Executives Account Managers and crossfunctional partners the ASC proactively identifies opportunities to support revenue growth and strengthen customer relationships. This role requires exceptional communication strong organization attention to detail the ability to navigate multiple priorities and a solution-driven approach.

DUTIES AND RESPONSIBILITIES:

• Manage customer orders from receipt through fulfillment serving as the customers primary liaison.
• Communicate pricing inventory lead times and shipping information clearly to manage expectations.
• Provide timely updates on outofstock items and collaborate with sales and operations to identify alternatives.
• Identify opportunities for inventory management solutions such as contracts or floorstock agreements.
• Own customer issues from intake through full resolution.
• Handle client quality and documentation requests.
• Partner with the sales team to develop account growth strategies plan client communications and prepare quotes or samples.
• Provide service updates and contribute to team planning during weekly sales meetings.

JOB EXPERIENCE:

0-1 years of related experience

KNOWLEDGE & SKILLS:

• Strong customerservice mindset with clear professional communication
• Excellent organization and ability to manage multiple priorities
• Adaptability in shifting priorities and responding to changing customer needs
• Strong sense of urgency; able to work effectively in fastpaced environments
• Problemsolving and criticalthinking abilities for resolving issues
• Collaborative team player with strong interpersonal skills
• Proactive selfdirected and committed to continuous improvement
• Techsavvy; proficient in Microsoft Office (Outlook Excel Word PowerPoint)
• Able to thrive in an openconcept office environment
• Comfortable working on computerbased tasks a majority of the day

EDUCATION:

• Bachelors degree in Business Business Administration Marketing or closely related field preferred

PHYSICAL REQUIREMENTS:

• Sit and use a computer for a long period of time.
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents.
• Sufficient near vision acuity to read information appearing on computer display screen hand-written forms and printed on paper.
• Adequate hearing and verbal abilities to communicate effectively in person and by telephone.

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

WORKING CONDITIONS:

Indoor office environment may on occasion be exposed to loud sounds and distracting noise levels such as from office equipment

• Expected Pay Range: $20.50/hr-$23.50/hr non-exempt

• Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs contingent upon achieving pre-established individual and company performance metrics.

• Benefits Eligible: Yes

• Benefits Available:

In the Van Drunen Family of Companies commitment to excellence is in everything we do!As a global ingredient and nutritional supplement supplier to the worlds best companies we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly values-driven company youll fit right in with the Van Drunen Family of Companies!

Our employees are the most valuable asset we have. The collective sum of the individual differences life experiences knowledge creativity innovation unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture but our Companys achievement as well.

The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by federal state or local laws. This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you are an individual with a disability in need of assistance or an accommodation during the application process please contact us at .

Van Drunen Family of Companies may use artificial intelligence (AI) in its recruitment and hiring process. To the extent AI is used Van Drunen Family of Companies ensures that its use does not result in discrimination against applicants on the basis of any protected class.

Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes CVs and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company.

Equal Opportunity Employer: Disability/Veteran