JOB SUMMARY
Serves as the primary contact person for groups designated as Royal or Foreign Dignitary visits. Proactively solicits and handles large group opportunities. Provides service to our customers in order to grow the accounts. Handles groups with complex protocol requirements while in house. Works to develop build and maintain long-term value-based customer relationships in order to achieve personal and team related revenue goals. Focuses on handling all Royal Foreign Government Officials and all dignitaries. Manages educates and directs the hotel operations on required on-site protocol. Verifies business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
CANDIDATE PROFILE
Education and Experience
4-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 4 years experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
Targets specific group markets or segments with heavy emphasis on proactive relationship building especially during times of in-house visits.
Identifies qualifies and solicits new accounts with a focus on increasing business.
Strives to achieve personal and property revenue goals.
Closes the best opportunities for each property based on market conditions and individual property needs.
Identifies and develops new emerging markets contacts and influencers within designated markets.
Requires on-site management of relationships with key decision makers during principal visits.
Developing Sales Plans
Develops and implements an effective sales plan targeting specialty market influencers and decision makers.
Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Maintains and grows business of existing accounts.
Executes and supports the operational aspects of business booked. Directs the hotels operations on all protocol matters relating to customer visits pre-arrival on-site and post visitation.
Maintains customer account and opportunity data.
Involvement in the education and delivery of intellectual property to other hotels within the brand
Building Successful Relationships
Develops and manages relationships with key stakeholders both internal and external.
Uses sales resources and administrative/support staff effectively.
Builds and strengthens relationships with existing and new customers industry organizations and brand network to enable future bookings. Activities include sales calls entertainment
Directs hotel operations on all protocol pre during and post group visits.
Additional Responsibilities
Utilizes intranet for resources and information.
Manages group or interpersonal conflicts effectively.
Participates in site inspections.
Creates contracts as required.
Executes and supports brands Customer Service Standards and propertys Brand Standards.
Required Experience:
Senior IC
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more