E-Commerce Specialist

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

E-Commerce Specialist

Location:4370 Malsbary Rd Cincinnati OH 45242

About the Role

We are seeking a detail-oriented and customer-focusedE-Commerce Specialist to support our growing online business. This role combines customer service excellence with e-commerce content and website support. The ideal candidate is organized tech-savvy and passionate about delivering an exceptional online shopping experience within the soccer retail space.

Key Responsibilities

Web Customer Service

Respond to customer inquiries via email live chat and phone regarding online orders product questions returns and shipping.
Process returns exchanges cancellations and order updates accurately and efficiently.
Investigate and resolve order issues payment reviews and fulfillment discrepancies.
Collaborate closely with warehouse and retail store teams to ensure accurate order processing.
Maintain a high level of professionalism to ensure outstanding customer satisfaction.

E-commerce & Website Support

Write compelling SEO-optimized product descriptions and category content.
Conduct keyword research and implement on-page SEO best practices (meta titles descriptions internal linking).
Assist with website merchandising including featured products homepage banners and promotional updates.
Audit site content for accuracy broken links duplicate content and SEO improvements.
Support promotional launches new product releases and seasonal campaigns.
Identify opportunities to improve site conversion navigation and overall user experience.

Qualifications

High school diploma or G.E.D
Minimum 2 years of experience in e-commerce digital marketing or customer service (retail experience is a plus).
Strong written communication skills with the ability to craft clear persuasive product copy.
Working knowledge of SEO fundamentals including keyword research and on-page optimization.
Experience working within an e-commerce platform such as Miva Shopify BigCommerce or Magento preferred.
Highly detail-oriented with strong organizational skills.
Comfortable multitasking in a fast-paced retail environment.
Passion for soccer and familiarity with soccer brands and products is a plus.

Soccer Village celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Work in a clean pleasant and comfortable office setting.
While performing the duties of this position the individual is regularly required to talk or hear.
This individual frequently is required to use hands fingers handle or feel objects tools and controls.
This individual is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance and stoop kneel crouch or crawl.
The individual must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision distance vision color vision peripheral vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the individual(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities.

This outline above does not create an employment contract implied or otherwise other than an at-will relationship.

Required Experience:

E-Commerce SpecialistLocation:4370 Malsbary Rd Cincinnati OH 45242About the RoleWe are seeking a detail-oriented and customer-focusedE-Commerce Specialist to support our growing online business. This role combines customer service excellence with e-commerce content and website support. The ideal can...