Customer Service Representative
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Job Location:
Medina, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
FULL TIME - HOURS: Monday - Friday 9:30AM-6:00PMSummary of PositionThis full-time role of Customer Care Center Associate I involves the precise management of customer orders inquiries and concerns across multiple communication channels including phone mail fax email and chat. This position is responsible for addressing customer inquiries resolving complaints and providing effective solutions all while ensuring a high standard of areas of accountabilityProcessing orders via phone mail fax email or the processing of orders received via telephone email postal mail and facsimile in addition to maintaining and updating customer account and order records as telephone calls in a professional and courteous manner maintaining call control and ensuring focus while multitasking to effectively process orders or requests. Efficiency and effectiveness are essential for managing incoming call new customer accounts updating existing account information and managing specialized with customers on technical inquiries using available online resources; escalating complex queries to the product support department or Product Manager as critical thinking skills to resolve customer inquiries with an emphasis on achieving One Call Resolution and making prompt customer service complaints and inquiries via telephone or email by providing solutions that align with company policies and objectives while clearly and professionally articulating the resolutions with proper grammar and orders that contain backorders discontinued merchandise and declined payment transactions and correspond with the customer correctly. Maintaining organization to achieve overall departmental confidence in personal capabilities and belief in the companys a pleasant telephone demeanor and demonstrating strong customer empathy while displaying poise articulation self-assurance and knowledge and assistance with supplementary responsibilities including providing support at the Front Desk managing order holds processing gift card activation. Regular attendance is a fundamental requirement for this position and all employees are expected to be present during their scheduled shiftsrequirements for positionExcellent customer service skills. 1 Year Customer Care Center experience desired. Excellent key-boarding skillsGood communication skills Woodworking knowledge a to remain calm and courteous with customers and others in times of to keep call focused while promoting specials and add-on to successfully multi-taskCritical thinking skills
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Your best source for high quality & innovative woodworking tools, finishing supplies, hardware, lumber & know-how. Find everything you need to make your next project a success. Family-owned since 1954.
