Temporary Part Time Customer Service Field Representative
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Job Location:
Erlanger, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Temporary Part Time Customer Service Field Representative
DEPARTMENT: Customer Service
REPORTS TO: Customer Service Foreman
SCHEDULE: Part Time Tuesday Wednesday & Thursday *Friday
HOURS:8:00 a.m. 5:00 p.m. *8:00 a.m. 12:00 p.m.
Position Summary:
The Customer Service Field Representative is responsible for turning on and off water service for the Sanitation District (SD1) delinquent accounts. Additionally this position contributes to the regulatory compliance and efficient operations of the District.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Responsible for turning on water service delinquent account notification and disconnection program including disconnects for the Sanitation District.
- Maintains inventory and cleanliness of trucks and equipment
- Records data in the work order system and completes appropriate paperwork for tracking purposes.
- Interact with public and customers direct complaints or concerns to the appropriate personnel.
- Complies with all company policies.
- This description describes only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.
Education and Experience:
- High School Diploma or GED required.
- Customer service experience
Licensing/Certifications:
- Valid Drivers License
Additional Skills:
- Ability to maintain effective fair cooperative collaborative and respectful relationships with internal and external colleagues peers work teams and workgroups.
- Ability to interpret understand and administer regulations.
- Ability to work alone.
- Ability to work with various computer software.
- Basic computer skills
Work Environment and Physical Demands:
This job requires climbing balancing stooping kneeling crouching crawling pushing reaching standing sitting lifting talking hearing and repetitive motions. Heavy Work: exerting up to 50 pounds. Environmental conditions: subject to extreme heat cold humidity wetness noise and vibration. Works with equipment such as computer copy machine fax and phones. Frequently required to sit stand walk and reach for objects. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. There is no regular travel expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities schedule and activities may change at any time with or without notice.
The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race religion national origin age sexual orientation or disability.
Required Experience:
Unclear Seniority
Key Skills
- CSS
- B2C
- Application Engineering
- Actuary
- AS 400
About Company
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