Senior Field Service Manager

Who We Are

Vermeer equips customers doing important work around the world. We are global driven by innovation and growing. The equipment we make manages natural resources connects people and feeds and fuels communities. We live out a caring culture we demonstrate agility we keep a focus on customers and are stewards of our resources. These beliefs drive our culture determine how we treat others and steer our business.

Work Shift

Job Summary

What Youll Do

1. Monitor product support and machine metrics to reduce warranty costs and lead and work cross-functionally to improve the Vermeer customer experience.

2. Identify and define problems based on field observations and available data document use scenario identify root cause collaborate with technical staff and dealers to collect additional information initiate product improvement projects develop plans to fix the problem including field validation test and assist product support team in communicating corrective actions.

3. Prepare technical documentation to identify problems and communicate resolutions.

4. Lead team members in preparing and delivering data to engineering and/or product management concerning new product design and enhancement feature designs to current and new products.

5. Responsibility for execution of lifecycle blueprints as it relates to new product development projects in Infrastructure product group.

What Were Looking For

- Four-year college degree in engineering witha combination of seven years of prior relevant product and/or field-related experience; and/or combination of education and experience preferred.

- Demonstration of strong verbal and written communication skills including public speaking and effectively serving as the subject matter expert to communicate with dealers and customers.

- Ability to lead and facilitate multiple activities and resources.

- Ability to be customer oriented and have a can-do attitude to provide effective training and product support.

Travel

- Significant travel is expected of this position.

Work Location

Equal Opportunity Employer

At Vermeer Corporation we believe in the value of your unique identity background and experiences. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age marital status genetic information disability sexual orientation gender identity veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at or at .

Interested Wed love to get to know you.