Strategic Account Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Position Summary
Kaseya isseekinga results-oriented and client-focusedStrategic Account Managerto cultivate long-term relationships with our most strategic customers. This role is critical to driving retention revenue growth and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients.
You will work cross-functionally with Sales Product Support and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseyas IT and security management solutions.
Key Responsibilities
- Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value complex key accounts. Develop in-depth account knowledge and strategic engagement plans.
- Account Growth:Identifyexpansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customerobjectivesand Kaseyas solutions.
- Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction tomaintainhigh retention rates across assigned accounts.
- Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.
- Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting roadmap alignment and risk mitigation plans.
- Cross-Functional Collaboration: Partner with Sales Engineers Technical Account Managers Product Management and Support to ensure successful onboarding adoption and escalation resolution.
- Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the clients long-term IT strategy.
Required Qualifications
- 5 years of experience in enterprise account management customer success or consultative sales preferably in a SaaS MSP or IT services environment.
- Demonstratedtrack recordmanaging multimillion-dollar portfolios and achieving account growth and retention goals.
- Strong commercial acumen and negotiation skills with the ability to engage senior-level executives and IT decision-makers.
- Excellent written and verbal communication skills including presentation and storytelling abilities.
- Experience inbuilding and executing strategic account plans.
PreferredQualifications
- Background in IT management software cybersecurity solutions or managed service provider ecosystems.
- Familiarity with CRM tools (e.g. Salesforce) and data analytics platforms.
- Bachelors degree in Business Technology or related field. MBA is a plus.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Key Skills
- Bidding
- Crane
- Finance Management
- Accountancy
- Avionics
- Blackberry
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
