Senior Software Engineer

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Job Summary:

At Talkdesk our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk with vertical teams responsible for all the decisions under their services. Through our Agile Coaches we promote agile and collaborative practices and pair programming and we wont let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge not from the position and we always treat others with respect deference and patience.
Do you love APIs databases messaging and open source Do you crave great challenges that will make you feel awesome once you solve them Were looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

Work independently as well as in small teams to develop the best product on the market
Implement a scalable stable and user-friendly product that can handle our current capacity and handle future growth
Work in a modern agile software engineering environment (with source code control GIT dev/stage/prod release cycle extensive testing and continuous deployment)
Solve challenging technical problems and put your skills to the test every day
Develop and maintain microservices and APIs
Engage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the requirements

Influence a growing team while acting as a technical guidespeaking conceptually documenting architecturally and being hands-on with code
Design scalable solutions using code to support business functions and product goals navigating platform limitations effectively
Design and implement integrations between Talkdesk and external systems using APIs middleware and custom development ensuring data integrity and security

Qualifications:

BS/MS Degree in Computer Science Applied Math or an Engineering area
5 years of experience in Software Development especially in cloud-based applications
Strong experience with the design and development of web applications
Strong object-oriented programming skills and experience with cloud databases
Proficiency with Kotlin Java and Spring Boot
Deep understanding of the design and development of Service Oriented Architecture (SOA API) and Event driven Architectures
Experience with microservices architecture APIs message brokers (Kafka RabbitMQ)
Experience with one or more storage technologies (e.g. PostgreSQL MySQL MongoDB Redis Elasticsearch)
Experience scaling global web applications
Advocate for automated testing continuous integration
Experience working with CI/CD pipelines and Product development
Passion for producing clean standards-compliant secure code
Be fearless about learning new technologies and technical approaches to application development
Good written and spoken English

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Job Summary:

At Talkdesk our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk with vertical teams responsible for all the decisions under their services. Through our Agile Coaches we promote agile and collaborative practices and pair programming and we wont let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge not from the position and we always treat others with respect deference and patience.
Do you love APIs databases messaging and open source Do you crave great challenges that will make you feel awesome once you solve them Were looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

Work independently as well as in small teams to develop the best product on the market
Implement a scalable stable and user-friendly product that can handle our current capacity and handle future growth
Work in a modern agile software engineering environment (with source code control GIT dev/stage/prod release cycle extensive testing and continuous deployment)
Solve challenging technical problems and put your skills to the test every day
Develop and maintain microservices and APIs
Engage with the Product team and other engineering teams across clusters and Business Units to help to ensure the solutions the team is building are fulfilling all the requirements

Influence a growing team while acting as a technical guidespeaking conceptually documenting architecturally and being hands-on with code
Design scalable solutions using code to support business functions and product goals navigating platform limitations effectively
Design and implement integrations between Talkdesk and external systems using APIs middleware and custom development ensuring data integrity and security

Qualifications:

BS/MS Degree in Computer Science Applied Math or an Engineering area
5 years of experience in Software Development especially in cloud-based applications
Strong experience with the design and development of web applications
Strong object-oriented programming skills and experience with cloud databases
Proficiency with Kotlin Java and Spring Boot
Deep understanding of the design and development of Service Oriented Architecture (SOA API) and Event driven Architectures
Experience with microservices architecture APIs message brokers (Kafka RabbitMQ)
Experience with one or more storage technologies (e.g. PostgreSQL MySQL MongoDB Redis Elasticsearch)
Experience scaling global web applications
Advocate for automated testing continuous integration
Experience working with CI/CD pipelines and Product development
Passion for producing clean standards-compliant secure code
Be fearless about learning new technologies and technical approaches to application development
Good written and spoken English

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Key Skills

Spring
.NET
C/C++
Go
React
OOP
C#
AWS
Data Structures
Software Development
Java
Distributed Systems

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About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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